While on the roof of our brand new 2012 31.5 RLTS I noticed a few areas where there appears to be debris under the rubber membrane poking up, looks like there is a screw poking up. I don't know how long it will be but I'm sure given enough time and use and exposure to the sun that this will eventually come through the rubber.
I just received a call back from Jayco warranty that SHOCKED me.
The guy said that this is normal and that Jayco would likely do NOTHING about it. He said it is impossible to remove all the debris under a rubber membrane during construction and that since they have been using this material he has NEVER heard of anything coming through the rubber from underneath. He said the dealer can send pictures but that Jayco would most likely not do anything. Is this the fine Amish craftmanship I have heard so much about? When asked what I was supposed to do if in 3 years the material wore a hole in the rubber and I was out of my 2 year Jayco warranty? His reply was that he would make a note of my call and that was all he could do.
The main reason we bought Jayco was because of their reputation for quality construction, this lack of concern for an obvious lapse in quality control is very disappointing to me. I am now questioning my decision to buy Jayco. I really expected better from them.