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Old 02-20-2013, 05:46 PM   #1
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Warranty expectations

I recently purchased a Eagle Superlite 33.5QDBS from Camping World. This weekend while camping we started noticing a bad smell that continued to get worse. I figured it was due to the tank being nearly full. After dumping the tank I noticed a steady drip coming from the underbelly of the camper? My thoughts are that the grey tank is leaking and the water is sitting in the underbelly allowing the smell to come into the camper. Has anyone had any experience with something like this? What should I expect from Jayco, are the easy to work with when it comes to warranty work?

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Old 02-20-2013, 05:57 PM   #2
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The warranty is why many people choose Jayco.
Shouldn't be a problem to get fixed under warranty if within 2 year period.

Many people put a cup of Pine Sol into gray Tank because it can get funky :-)
You can also use something like Downy Fabric softener. Just something low suds.
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Old 02-20-2013, 05:58 PM   #3
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Normally the dealer's are a problem when it comes to warranty, not JAYCO.
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Old 02-20-2013, 06:49 PM   #4
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Originally Posted by Grumpy View Post
Normally the dealer's are a problem when it comes to warranty, not JAYCO.
I have had no complaints about Jayco warranty work. My purchasing dealer has stepped up several times to handle potential warranty issues.
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Old 02-20-2013, 07:17 PM   #5
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I have had no issues with Jayco at all. My dealer has been great also. With that said, I have had to do my own diagnosis on a plumbing issue, took a few photos (printed them and left them for the tech to find), and documented what and when the issue was occurring. Once I did that they were able to fix that particular problem. Our issue was a sewer pipe had a bad glue job (visually it looked good). Who knows why but it just leaked once in a while.

It is surprising how a few photos and a written description of the problem (written when it occurs) can help them solve the problem.
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Old 02-20-2013, 08:32 PM   #6
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Same here. The dealer has been good on warranty and so has Jayco. Go Jayco!
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Old 02-20-2013, 08:44 PM   #7
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I've only had a couple small issues and Jayco has been fantastic!

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Old 02-21-2013, 04:41 AM   #8
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My Jayco dealer has always fixed my warranty issues with out a problem.
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Old 02-21-2013, 07:01 AM   #9
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Had a little problem with the wardrobe slide, Schwintek, in the bedroom, dealer worked overtime to get it fixed, but it took three trips to the dealer for it to be resolved. Then, had a couple of problems after the season and dealer again worked very hard to get it fixed. This summer will tell if it worked. The slide finally worked the way it was supposed to but heard about a number of people who had trouble with the Schwintek slide last spring and summer. Noise of the trouble seems to have died down a bit, hope it's just not because of the time of year when most people are not using their RVs.
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Old 02-21-2013, 07:37 AM   #10
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Thanks for the feed back. Like I stated in my original post we recently purchased this so it had me a little worried. I guess we will drop it off and see how it goes from there. Hopefully it goes well like most of yours have.

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