Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 07-20-2016, 08:43 AM   #1
Junior Member
 
Join Date: Jun 2016
Location: St. George
Posts: 7
Warranty Service

Hello everyone. We wanted to share our experiences with Jayco thus far. We purchased a 36FBTS back on 4/15/16. So far we've been disappointed with our purchase it as it's failed in 7 different instances, everything from the plumbing to the awning to the appliances. I'm starting to think we've been sold a lemon. To add insult to injury, warranty service is provided by Camper World in St. George, UT. They have to be the worst providers of service we've ever experienced. We wait days on end for them to get around to repairing. We even paid for Elite status Good Sam membership and the extended 3 year warranty to the tune of about $3,500. The sell a good game but they cannot back up the service end. Has anyone experienced anything such as this? Have we just been had? Thanks all.
Stuck in St. George.
__________________

ebramlet is offline   Reply With Quote
Old 07-20-2016, 09:01 AM   #2
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 4,519
I know I'm a broken record. I put the responsibility on your dealer. Not sure what kind of plumbing issues you had, but the appliances and awning come from a supplier who your dealer can actually deal with directly, if they really want to keep you happy.
__________________

__________________
DISNEY LOVERS
PINNACLE 2015 38FLSA. aka: "Roam Sweet Home"
Grumpy is offline   Reply With Quote
Old 07-20-2016, 09:07 AM   #3
Senior Member
 
mike837go's Avatar
 
Join Date: May 2015
Location: Campbell Hall
Posts: 2,802
Yes, there are issues.


Personally, I had the brand-new fridge fail on the first outing (poor QC at the Dometic factory) and had to effect an in-the-field repair that included de-kinking the propane hose.


Several minor fit-and-finish items with the cabinetry. Adjusted at Camp Driveway.


Camping World & Good Sam? Won't do business with them again. The buying process was the same as a new car. Recommended accessories are overpriced and don't fit!


Overall I am satisfied with the Jayco product.


Once you get the bugs ironed out, you'll enjoy your portable house too.
__________________
TT 2015 19RD "TheJayco"
TV 2003 F-350 "Montblanc" - Housebroken chore truck


Sitting in The Cheap Seats.
And proud of it!
mike837go is offline   Reply With Quote
Old 07-20-2016, 09:42 AM   #4
Junior Member
 
Join Date: Jun 2016
Location: St. George
Posts: 7
The dealer is my dilemma. They are very unresponsive so we just wait and wait and wait. Am I at their mercy?
ebramlet is offline   Reply With Quote
Old 07-20-2016, 10:10 AM   #5
Senior Member
 
Join Date: Aug 2015
Location: Oregon
Posts: 201
I have been reading these forums obsessively since we started looking for, then purchasing our trailer last year.

The common theme I have found is that the RV industry sucks when it comes to repair service.

Knowing this going into this adventure, I determined early on that I would fix most things myself and only use the warranty if the repair was a major expense or major workload.

Fortunately, over the last 8 months or so, repairs have only cost a few hundred dollars and some elbow grease.

I'd say "knock on wood", but the back of the dinette might fall off if I did that, LOL!
__________________
2012 RAM 2500 Megacab Laramie Diesel
2016 Jayco Eagle 284BHBE
ProPride 3P WDH
ecksdude is offline   Reply With Quote
Old 07-20-2016, 10:17 AM   #6
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 4,519
Quote:
Originally Posted by ebramlet View Post
Am I at their mercy?
I say no. Contact JAYCO, explain the issues and see if there is an RV service center/tech near you that they work with.
Grumpy is offline   Reply With Quote
Old 07-20-2016, 10:33 AM   #7
Member
 
Join Date: Dec 2009
Posts: 51
There is a guy named Greg Gerber who publishes a widely viewed newsletter for the RV Industry that has written a series of articles called RV Industry Death Spiral. The newsletter is named RV Daily Report. I would suggest you look it up with a google search and read it in it's entirety. It addresses the RV industry as a whole as well as specific references to the recent purchase of Jayco by Thor. It also makes reference to Camping World. I think you will gain a lot of I insight into what the near future of being a RV owner has in store for you.
__________________
Jim
MrNiceGuy is offline   Reply With Quote
Old 07-20-2016, 11:02 AM   #8
Junior Member
 
Join Date: Jun 2016
Location: St. George
Posts: 7
I so agree. If I had to do over again, I would not. I'd also recommend no one else do either. I think now it's a gig scam consisting of nothing more than turd polishers. Thanks so much.
ebramlet is offline   Reply With Quote
Old 07-20-2016, 11:44 AM   #9
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 4,519
Quote:
Originally Posted by Silverado2500HD View Post
It also makes reference to Camping World. I think you will gain a lot of I insight into what the near future of being a RV owner has in store for you.
It's like most other articles, one person's opinion.

Just like his quote from a dealer who is out $500,000, not a very smart business person. There are 100s of dealers providing good service, just like there are thousands of very satisfied owners. Yes, I haven't always had the perfect unit, but my dealer and STARCRAFT or JAYCO always took care of the problem in a very timely manner.
Grumpy is offline   Reply With Quote
Old 07-20-2016, 12:05 PM   #10
Senior Member
 
nma33's Avatar
 
Join Date: Nov 2015
Location: Cherry Hill
Posts: 210
I agree with Grumpy, the article is one persons view of it. I cannot say I have had bad experience with Jayco, In fact I have had the opposite. The components for all RV's are made by independent companies, that is not to say that Jayco will not step up to the plate, they did for me.


There are many dealers that are outstanding, then there are those that shouldn't be in business at all, I happened to deal with one when I purchased my MH, that is why Jayco stepped in.


Speak to Jayco, they can make a big difference
Attached Thumbnails
36UN.jpg  
__________________

nma33 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 02:33 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.