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03-19-2014, 07:49 PM
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#1
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Member
Join Date: May 2013
Location: Central IL
Posts: 50
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You know I'm starting to get P???????????????
Here we sit in AK for the night on our way home from AZ. After blowing 2 China bomb tires in 8 days and doing with damage and spending $1500 for good tires, the Schwinteck slide won't go out, always has been under powered, the Atwood Level Legs never has worked, the Estone sound system remote doesn't work and the TV remote has to be with in 2' of the TV to work and the ceiling above the dinette is dropping down and who knows what will be next.
All these issues have except for tires and ceiling were supposedly addressed by the dealer before we left in Jan .under warranty.
The Pinnacle is suppose to be the pinnacle of the Jayco line isn't it?
This is on a 2013 less than 1 year old!!!
RANT over
take care
pointrow
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03-19-2014, 09:17 PM
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#2
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Senior Member
Join Date: Aug 2013
Location: Bellingham,Wa.
Posts: 6,680
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WoW, they should either give you a new unit of give you your money back. Time to seek some outside help if you know what I mean. Those were after taxes $$$ that paid for that unit and you put a lot of trust in Jayco.
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03-20-2014, 01:03 AM
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#3
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Senior Member
Join Date: Feb 2014
Location: Regina SK Canada
Posts: 634
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Quote:
Originally Posted by pointrow
Here we sit in AK for the night on our way home from AZ. After blowing 2 China bomb tires in 8 days and doing with damage and spending $1500 for good tires, the Schwinteck slide won't go out, always has been under powered, the Atwood Level Legs never has worked, the Estone sound system remote doesn't work and the TV remote has to be with in 2' of the TV to work and the ceiling above the dinette is dropping down and who knows what will be next.
All these issues have except for tires and ceiling were supposedly addressed by the dealer before we left in Jan .under warranty.
The Pinnacle is suppose to be the pinnacle of the Jayco line isn't it?
This is on a 2013 less than 1 year old!!!
RANT over
take care
pointrow
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Hope it all gets resolved when you take it back to the dealer...a safe balance to your trip without any further issues!
__________________
 2013 Jayco Flight 33RLDS ( Parking this at seasonal site)
2013 F150 EXL Screw 5.0 4x4 3:55 locking ( not towing the above trailer with this truck)
Spending my children's inheritances on my toys!
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03-20-2014, 04:34 AM
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#4
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Senior Member
Join Date: Feb 2013
Location: Northern Illinois
Posts: 131
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I'm hoping you have your needs met with all these issues! Pretty unfortunate and incredibly frustrating!
__________________
2014 Eagle 33.5 RETS
2014 Ram 3500 Bighorn Dually,
6.7L Cummins Turbo Diesel, AISIN transmission!!
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03-20-2014, 06:54 AM
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#5
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Member
Join Date: Feb 2013
Location: Shelbyville Ill. in summer South Texas in winter
Posts: 92
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How did you end up in Alaska, on your way home from Arizona????
Hope you get all issues taken care of!
__________________
 2008 V-10
Ford F-350 DRW
2014 Eagle Premier 321RLTS
Vietnam Vet USMC
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03-20-2014, 07:09 AM
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#6
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Senior Member
Join Date: Aug 2013
Location: NC
Posts: 974
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Sorry to hear this. After 30 years of towing our 4 different TT one thing I learned is that OEM tires are best seen as space savers for actual real tires.
__________________
No man has a good enough memory to be a successful liar. Abraham Lincoln
2016 36FBTS Pinnacle
2016 F350, 6.7, 4x4, DRW, long bed
B & W Companion 5th wheel Hitch
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03-20-2014, 07:16 AM
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#7
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Senior Member
Join Date: Feb 2012
Location: Friendswood
Posts: 917
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Wow that is crazy. Hope you get everything resolved. I think i would be ranting also, after dropping that much on a pinnacle and having to readdress a problem the dealer was suppose to take care of.
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03-20-2014, 04:33 PM
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#8
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Senior Member
Join Date: Oct 2011
Location: "Where we Park It"
Posts: 1,071
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Wow, sorry for all the issues with you Pinnacle.
We have had a few issues in the last 2 1/2 years living in our Pinnacle fulltime but overall it has held up very well to daily use and being moved to a new location about every two weeks.
__________________
Robert & Bale the "Traveling Dog"
SOB
2012 GMC 3500HD DRW
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03-20-2014, 06:09 PM
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#9
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Senior Member
Join Date: Jan 2014
Location: Black River Falls, Wi
Posts: 1,154
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Get in touch with Jayco customer service and arrange a visit to correct the issues
__________________
2019 Pinnacle 36 FBTS
2016 Silverado 3500 CC SRW DuraMax/Allison
1975 Corvette for the sunny days n dry roads
2017 RZR for the rainy days n muddy roads
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03-20-2014, 06:15 PM
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#10
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Senior Member
Join Date: Jun 2012
Location: Southern Indiana
Posts: 1,326
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Quote:
Originally Posted by judgerr
How did you end up in Alaska, on your way home from Arizona????
Hope you get all issues taken care of!
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I kinda thought the same thing.....
Wonder if he meant Arkansas instead??
I also wonder if your state have lemon laws for RV's?? May want to look in to it.
__________________
2017 Some Other Brand (SOB)
2013 Jayco Jay Feather X23B (She Gone)
2014 Ford Expedition
Gerard 
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03-20-2014, 07:05 PM
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#11
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Member
Join Date: May 2013
Location: Central IL
Posts: 50
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Sorry for the wrong State abbreviation.
Anybody ever take a Trailer back to factory for warranty work? Can you bypass the dealer and go direct? It's only about 200 miles and probably the best avenue.
Thanks for letting me vent.
pointrow
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03-21-2014, 05:48 AM
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#12
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Senior Member
Join Date: Sep 2013
Location: East Grand Forks, MN
Posts: 317
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I don't see why it would be an issue. Jayco dealer is a Jayco dealer.. Factory repairs should be no different.
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03-21-2014, 06:20 AM
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#13
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Senior Member
Join Date: Sep 2011
Location: King George
Posts: 2,761
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Some more local camping trips might have been in order to catch all of the problems and not be in somewhat stranded situation.
I learned alot about my new trailers sitting in the driveway at home or camping in the back yard or our local State park we love only 45 minutes away from the house.
These are the places to learn of the issues. I didn't change tires right away but did do alot of changes with the battery system so that I could survive successfully when camping off the power grid. I can trust my batteries now and hopefully won't get caught with poor slide operations etc...
We are pretty successful now on our outings and have learned what PLAN Bs are all about... Just jumping into a long trip sight unseen always ended up bad for us. It did take planning for us to get to this point.
Sure hope you can get all the problems taken care of...
Roy Ken
__________________
Roy and Carolyn
I claim Horse Creek Country in Southern Ill - Momabear is from North Texas
We live in King George VA
RETIRED DOD DOAF DON CONTRACTOR Electronics Tech 42YRS
"We're burning daylight" - John Wayne
2008 STARCRAFT 14RT OFF-ROAD POPUP with PD9260C and three 85AH 12VDC batteries
2010 F150 FX4 5.4 GAS with 3.73 gears - Super Cab - Towing Package - 2KW Honda EU2000i Gen
K9PHT (since 1957) 146.52Mhz
"We always have a PLAN B"
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03-21-2014, 06:37 AM
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#14
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Member
Join Date: Feb 2013
Location: Shelbyville Ill. in summer South Texas in winter
Posts: 92
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I'd call ahead! Don't know if they can just drop everything and take care of you. But they might, I'd call though so you don't drive all the way there for nothing!
Wishing you good luck. Jayco is a good product, but you are buying basically a house. Even brand new houses are known to have problems that need to get worked out! Again,
GOOD LUCK!
__________________
2008 V-10
Ford F-350 DRW
2014 Eagle Premier 321RLTS
Vietnam Vet USMC
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03-21-2014, 08:45 AM
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#15
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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Quote:
Originally Posted by pointrow
snip...... Can you bypass the dealer and go direct....snip
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Historically Jayco corporate will initially direct a customer to an approved Jayco service center (dealership, etc.) for warranty related issues.
I do know that on occasion Jayco will perform warranty service work back at the factory, but this has been a on a case by case basis. Depending on the warranty work being addressed the turn round time via the Jayco factory may take longer do to factory scheduling constraints.
I would contact your RV dealership and see if they can arrange for the factory to address your warranty items....., if this doesn't materialize then contact Jayco Customer Support directly and explain your situation.
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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03-22-2014, 06:53 AM
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#16
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Member
Join Date: May 2013
Location: Central IL
Posts: 50
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Quote:
Originally Posted by RoyBraddy
Some more local camping trips might have been in order to catch all of the problems and not be in somewhat stranded situation.
I learned alot about my new trailers sitting in the driveway at home or camping in the back yard or our local State park we love only 45 minutes away from the house.
These are the places to learn of the issues. I didn't change tires right away but did do alot of changes with the battery system so that I could survive successfully when camping off the power grid. I can trust my batteries now and hopefully won't get caught with poor slide operations etc...
We are pretty successful now on our outings and have learned what PLAN Bs are all about... Just jumping into a long trip sight unseen always ended up bad for us. It did take planning for us to get to this point.
Sure hope you can get all the problems taken care of...
Roy Ken
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This wasn't our first trip. We went to Canada last Summer for 2 months and returned unit to dealer for warrenty work upon returning. Still have same issues as before returning it to dealer.
What changes did you do to your battery system? I have 2 and they barely last overnight dry camping if the furnace runs a couple times.
take care
pointrow
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