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Old 05-11-2015, 07:55 PM   #1
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2015 29QBS - First Trip Tub-Shower Support Improper

Hello,

Just got back from my first outing with my brand new Jay Flight 29 QBS. The camper is beautiful and everything worked great. BUT...when we were taking a shower each of us felt like we were standing on a half supported tub/shower. It was so unstable that you could see the tub become deformed from your weight (178lbs). So... I just came in from opening the access panel to see what was going on and I have to say there was some really poor work done supporting the shower. They use a piece of plywood with 4 2x4 legs about 3" high. The problem is they placed it all the way against the side of the tub enclosure closest to the toilet leaving no support at all on the other side. A little more observation revealed the reason was because the water lines and the drain line is positioned exactly where the support would have to be. The easy solution would have been to use a piece of plywood that was maybe 6" wider so the 2x4 support legs would be over the plumbing on BOTH sides not just one side. Cheap fix WHILE IT'S BEING BUILT! Now it would require removing the tub surround and the tub. I was able to slide this crappy little support platform over to support more of the tub and also added one additional 2x4 support. It isn't what it should be but it will work for now. Since I have booked trips every other weekend for the next 3 months I don't want to bring it for a warranty repair on shoddy work IF they would even entertain the idea. I also see many other people posting with same issue. What the heck Jayco, it can't be saving that much money by shorting a piece of plywood 6"! Or is it that the people building at light speed can't take the time to use proper wood? What a shameful reflection on Jayco build quality. They should be embarassed.
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Old 05-11-2015, 08:54 PM   #2
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I sympathize. Did you send your concerns directly to Jayco?

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Old 05-11-2015, 09:00 PM   #3
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Yikes
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Old 05-12-2015, 04:04 AM   #4
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Wow, I have a 2015 QBS and the EXACT SAME ISSUE. I have trips planned throughout the year and one planned in February down to Florida. I haven't mentioned it to my dealer yet, but it is definitely a big issue for me. I am 6-04 and 250 lbs. Taking a shower now I have to try to tiptoe on one side of the floor... very annoying.


Can you post pictures of what it looks like under your floor? Also, how is your access panel held on? I looked at mine and considered taking it off to look underneath, but I didn't want to break it.


Thanks for posting!
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Old 05-12-2015, 05:51 AM   #5
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Oh wow. We have a new 29QBS as well but have yet to step foot in the shower. I'll be sure to check ours in a few weeks when we go camping. Certainly contact your dealer and/or Jayco. My dealer has been very helpful and I hear if they aren't that Jayco will make it right. Still ,the time involved stinks.
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Old 05-12-2015, 06:32 PM   #6
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Pictures

I took a few pictures of under the tub. You can see that the right side is shifted to the outside of the tub while the left side is not supporting all the way over on the left. What you cant see is that the whole piece is crooked due to the black drain pipe. This makes the back left corner of the tub still feel a little soft.
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Old 05-12-2015, 06:33 PM   #7
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Just posted some pictures.
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Old 05-12-2015, 06:34 PM   #8
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I would love to contact someone at Jayco but have not figured out how to do so yet. Any ideas?
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Old 05-12-2015, 07:00 PM   #9
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The Jayco site has a "contact us" link. I think there's a phone number too. I agree that looks poor. The shower in the X23B felt solid tho I never looked underneath.
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Old 05-21-2015, 06:46 PM   #10
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Have you taken any action to have your issue resolved? I completed a form with my local Jayco Authorized Dealer but have not heard anything back yet.
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