Originally Posted by homer1959
Since most guys here are fixing their brand spankin new amish quality trailer, why not trying to get a credit for the 2 years warranty at time of purchase ? That would make lots of sense to me
Our Jayco is up on blocks at our own private campsite. I have no vehicle capable of towing it, nor do I care to. If i knew there were this many problems with new campers, I might just have decided to upgrade our old 50 year old TT and not buy a new one.
In any event, only a couple minor issues, that I would classify as more like "adjustments". Easy peasy. We did recently have a leak in our kitchen faucet, so rather than bother the dealer (they weren't going to do the work anyway), I contacted jayco directly.
All I wanted was a new faucet. I'll do the replacement (like about 3 minutes work). First of all they were very clear that the new faucet would not be warrantied, since a dealer did not replace it. Also, since they wanted the old one back, I asked for a UPS pre-paid label and I would return it in the same box....
Not possible. I had to PAY for the UPS charge and then send them the bill and i would be reimbursed.
Now listen. If the dealer had done it they would have had to pay for LABOR AND the part. I SAVED them the labor charge and I still had to go thru a bunch of piddly dink horse doodoo hoop jumping.
The new faucet works awesome, and I'm happy as a clam. But I'm still PO'd because I have yet to receive the $7 check to reimburse the shipping. If I had gone to Wallyworld I could have had the same faucet for $12 and not had to send so many emails and wait to get the parts and reimbursement.
I still have several months left on the warranty. I hate the thought of having to deal with something above my capabilities. knowing that our trailer ain't going nowhere to be fixed.