is she alone? if there is someone else with her, or if she can find someone to help, have her push the button to move the slide out, while the other person is in the center back of the trailer. when the slide starts to make the clicking noise, and in almost fully open, have that person lift up slightly on the slide out. That's how I had to fix mine while I was waiting for the dealer to get me in. They replaced the motor and it's all good now.
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Bill and Julie
2004 Ford Explorer
2011 Jay Feather Select X213
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