Not familiar with this camper or its equipment, but an email to Jayco might get you the help you need. They are usually very helpful. Just Google Jayco, and click on their Contact Us button.
2003 Ford F-350 V-10 Crew Cab 4WD Long Bed
2004 Jayco Designer Medallion 29 RLTS 5th wheel
Bill, Gayle, and Mindi (dachshund)
Retired at last !
Nothing is foolproof to a sufficiently talented fool.