So, we're into about 6 months and we've used the RV on several long trips and several short weekends.
Awning still making the same noise - I tried silicon, oil, trying some different adjustments. Nothing helped. Silicon made it a little quieter, but didn't last long. Of course you get the noise and rough operating when opening or closing the awning - but the really annoying thing is when the awning is open and you get any kind of breeze, you get the same creaking-groaning noise as the arm moves with the wind. I'm also getting a little of the same noise from the other arm, just not as bad.
At this point I think it's just a really bad design or just a cheap product. I really like the awning we had on our last RV (Starcraft) better. I also don't believe it's going to stop as it "loosens up" as the dealer stated.
I am going to push them on doing something again when I have the RV in the shop for other work or maintenance. I just don't want to make a special trip just for the awning. I do have the 2 year warranty, so I have time.
I'll keep you up to date - thanks for the comments.