First you have to get the name right it is Crappy of Colorado.. Their products and service stink... Now check all the electrical connections make sure every plug in point is tight.. that is a high demand motor and a loose connection will hamper the operation. Have you tried the emergency power cable that came with it? There are 2 metal "pins" on the outside of the motor cover attach the alligator clips one to each of them then run the wire to the battery One on + one on - if it does not work then reverse the wires on the battery.. if that fails then the motor is toast.. ( I have a collection of blown awning motors in my basement all from... you guessed it Crappy of Colorado)
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 765 watts of solar, 6-6 volt batteries (696 amp hour), 2000 watt (4000 surge) whole house inverter.
140 days boondocking in 2016
211/2015, 196/14, 247/13, 193/12