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Old 08-11-2016, 02:11 PM   #11
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... And jayco is denying the warranty claim because we were supposed to reseal the roof yearly. We did inspect it twice a year and didn't realize we had to rip out caulking and redo the roof every year...
I agree, we "inspect" ours regularly, but we certainly do not reseal the entire roof if everything looks OK. I wonder how many dealers "reseal" the entire roof?
Sounds like the same kind of stunts that companies that make home improvement products pull. They write the "warranty" in such a way that they will never have to honor it.
Keep us posted.
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Old 08-11-2016, 02:34 PM   #12
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SilverEscape: just take one step at the time and don't get into panic mode. Apparently there's a problem which needs to be addressed. For now go on your roof and use Dicor self levelling caulking and fix the problem area. Finish your camping season and after that take into the dealer for repair. In the mean time you can confirm the documented work order with your dealer and get your copy. With that copy, your dealer or you can go back to Jayco and see what happen. If they do not warranty it still has to be fixed either by the dealer or someone who can deal with your problems.
A home need maintenance too and so is a RV. Quality standards in the RV manufacturing is very low, but that's the way it is. After your problem is well taken care of it, it will last another 50 years with maintenance. Good luck to you!
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Old 08-11-2016, 03:55 PM   #13
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Is there a thread somewhere that talks about resealing the roof, and more specifically about maintenance which must be done to satisfy Jayco for warranty coverage? Might be nice to have Jayco step in and offer specific instructions (do they monitor this forum? I assume it's a sanctioned forum since it uses their name and logo...).
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Old 08-11-2016, 04:07 PM   #14
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SilverScape, did JAYCO tell you that or the dealer?
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Old 08-11-2016, 04:14 PM   #15
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Is there a thread somewhere that talks about resealing the roof, and more specifically about maintenance which must be done to satisfy Jayco for warranty coverage? Might be nice to have Jayco step in and offer specific instructions (do they monitor this forum? I assume it's a sanctioned forum since it uses their name and logo...).


JOF is privately owned. If Jayco monitors here, it's as a individual member just like the rest of us.


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Old 08-11-2016, 05:23 PM   #16
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JOF is privately owned. If Jayco monitors here, it's as a individual member just like the rest of us.
Good to know. I wasn't sure, because in many cases, especially on the car forums, just using the manufacturer name in the board name would get a response, much less using their logo (asuming it's some old Jayco logo, maybe wrong on that assumption). Jayco is apparently a bit more relaxed.

Except for the risk of getting their unwanted attention on that front, it would be cool if there was a forum where Jayco reps would actually respond to customer questions and concerns.
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Old 08-11-2016, 09:37 PM   #17
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SilverEscape: just take one step at the time and don't get into panic mode. Apparently there's a problem which needs to be addressed. For now go on your roof and use Dicor self levelling caulking and fix the problem area. Finish your camping season and after that take into the dealer for repair. In the mean time you can confirm the documented work order with your dealer and get your copy. With that copy, your dealer or you can go back to Jayco and see what happen. If they do not warranty it still has to be fixed either by the dealer or someone who can deal with your problems.
A home need maintenance too and so is a RV. Quality standards in the RV manufacturing is very low, but that's the way it is. After your problem is well taken care of it, it will last another 50 years with maintenance. Good luck to you!
The wall and bunk and cabinet are pulled out so I can't just go and caulk the roof and take the trailer home. It needs to be fixed before it can go anywhere. The dealer already spent 6 hours pulling it apart. The full fix requires a new front end cap as well. It's not cheap to fix it right.

That being said, they can't seal a roof right to last even 2 years? That's just crazy. Our tent trailer, which had roof rails and everything screwed in, had the caulk last for 10 years and was still going strong when we sold it. I just find it hard to believe they can't caulk something properly out of the factory and leave it to the owner to fix it from the get go.

We can see the hole now, my hubs took a pic. But he didn't see it when he went up the last 4 times to inspect. The hole in the caulk is completely dirty, exactly like the rest of the caulk. Near it is a white gap where some more caulk has started to split recently. The discolouration/dirtiness of every part of this hole implies it's been there a long time, possibly since we bought it. The caulk job up there is terrible. And even the dealer, who went up there over a month ago, didn't notice the hole and told us the roof was fine. We wouldn't have delimitation of the front end cap now if they had found the leak then.

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Originally Posted by Rootus View Post
Is there a thread somewhere that talks about resealing the roof, and more specifically about maintenance which must be done to satisfy Jayco for warranty coverage? Might be nice to have Jayco step in and offer specific instructions (do they monitor this forum? I assume it's a sanctioned forum since it uses their name and logo...).
Supposedly there is something in the manual. My husband read in the manual when we got to inspect a couple times a year and fix if anything was obvious; he didn't see that it said you needed to reseal yearly. We have to pick up our manual from the trailer to see what it actually says.

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SilverScape, did JAYCO tell you that or the dealer?
The dealer; according to notes from Jayco. Not sure if my hubs read the notes or if they just told him what they said.
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Old 08-11-2016, 09:52 PM   #18
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One of the other things that is making me mad is when the dealer saw the wall was getting worse when we brought it in this time, they told us they would replace it. That it must be that it was cut too large for the space. So we authorized the work based on that phone conversation. Then once they opened it up and saw condensation, then went out and found the leak, we were then told they had to send pictures to Jayco and then that it wasn't covered and just to replace the inside wall there is about $1000. So something we were told was being covered, was all of a sudden not covered and it was already apart, so no putting it back together and just taking it home for no charge.
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Old 08-11-2016, 10:19 PM   #19
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If I were in your shoes, assuming you haven't already done this, I'd call Jayco directly. Dealers suck, and Jayco has a reputation of being responsive to customers who call them. Don't let the dealer act as middleman in this.
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Old 08-12-2016, 07:11 AM   #20
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Supposedly there is something in the manual. My husband read in the manual when we got to inspect a couple times a year and fix if anything was obvious; he didn't see that it said you needed to reseal yearly. We have to pick up our manual from the trailer to see what it actually says.
It's not just JAYCO, every manuf requires annual inspoections. The owner's manual says inspect and reseal as needed. That is where Eternabond solves all problems, they claim it's good for 15 years once applied.

With that said, the dealer is your stumbling block. If they tell JAYCO you didn't bring it in for an inspection or leak test that is the only info JAYCO has to go on. As was already mentioned call JAYCO direct and give them all the details.
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