I also suspect your dealer is telling you a fib to cover. I'd bet they have been cut-off for non-payment of bills or have had too many service complaints.
I do know that Jayco has a double standard for service complaints. They ride the mom-and-pop's for every little consumer complaint, and completely ignore complaints about Camping World dealers.
But I bought my trailer from a "mom-and-pop" that has a tiny lot near Atlanta yet sells Jayco's right and left. I seriously doubt Jayco would cut their nose off to despite their face. In addition they could probably be sued for restraint of trade if they did so.
Buddy Ray - Atlanta
Jayco 2016 Eagle HT 26.5RLS
Ford 2016 F150 Lariat, 3.5L V6 Ecoboost
Max Tow Pkg, 36gal tank
Reese Sidewinder and Reese Titan 16k hitch