I contacted Jayco, which referred me to my closest Jayco Dealer. I sent an email to the dealer and they phoned me back about a week later. They inquired about the VIN number and the part(s) I was interested in. They called me back a few days later and said they could ship the parts to me. I gave them my infoe, and received the parts today UPS.
I got 4 (rear) holding plastic brackets for the glides but I think I may need a few other pieces involved with the metal glide. Total was $10 and I'm further down the road, so I feel this was a "positive" experience w/Jayco/Dealer.
As mentioned I may need a few other "plastic" parts for the glides, but I'll know more when we get to the camp and give a look/see.
More to follow !!! (thanks "everyone" for your help so far!)
My Other House Is A '02 Jayco 31FKS Designer TT