Jayco RV Owners Forum

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Old 01-04-2016, 09:19 AM   #11
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Originally Posted by Wireman View Post
I don't really expect it to be perfect upon delivery, but what annoys me is things that could be corrected using a level instead of the "eyeball" method when built. A little extra time to position them.

On another 23RLSW on a dealers lot, the bathroom door was sticking out at the bottom almost 1/2" and flush with the jamb at the top when closed. I guess I notice more things when looking at a unit, not the bling but quality of build.

I've noticed this stuff on $200K motorhomes as well so it's not just a Jayco issue.

I don't know if the workers are paid by piece work, but it may be a industry wide process that causes a lot of quality issues.

Like I said before, I'm baffled by some of the things I see on these new TT when delivered.

Off my soapbox on quality. I'll deal with my unit when delivered and will enjoy hitting the road again after a 8 month period of non camping. Wireman
There is an article somewhere on this forum that stated Jayco employees were paid piecework. And some of the smaller units like mine only take them 8hrs to build from bare frame to rolling out the door. That's way too fast to have any kind of quality control. I will say that I think the 2016 models took a major hit on quality. When I was looking at the 2015 23MBH trailers I was very impressed with the qualith. This year was an unprecedented year for new orders and it's shows on how poorly they are being assembled. I am very happy with the chassis and design though. No other trailer on the market offers the layout and water capacity of the 23mbh.

2016 23MBH Elite
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Old 01-04-2016, 09:26 AM   #12
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Wireman said " I don't know if the workers are paid by piece work, but it may be a industry wide process that causes a lot of quality issues."
I don't know either. But I've mentioned before a Jayco marketing video that shows workers scurrying about like a bunch of gerbils, real slam-bam assembly. It is so bad, at least to my eyes, that it looks like a hidden camera piece expose' by a competitor. That being said, my 4+ year old 320RLDS was put together as I'd expect it to have been when I ordered it. Only two minor warranty fixes that didn't need tending to until near the end of the 2-year warranty period. And I doubt very many owners subject their campers to the abuse mine gets every time I take it down our 5-mile washboard rocky road to the highway. Only thing that came loose was the pedestal table which is barely srewed into the slide floor by necessity. DW just puts pillows on the chairs and it stays in place. So these things can be put together properly. So whether it was put together right at the factory or carefully gone over by the dealer before we got there, it can be right the first time.

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Old 01-04-2016, 09:30 AM   #13
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Our fifth is now one year out of warranty. So three seasons of use. From day of delivery to now, we have had the following issues:

1. During PDI slides got stuck. Dealer repaired in an hour. No issues since.
2. Outside hand shower dripped. Dealer replaced at the end of the season.
3. Bad switch caused the awning to stop working (when retracted). Dealer replaced.
4. Last summer, one knob on bathroom faucet would not stay shut and leaked. I replaced with similar from Home Depot.

Otherwise the only things needed to be fixed are because I broke something myself either by backing into it, or adding an "improvement".

Extremely satisfied with the build quality.
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Old 01-04-2016, 10:10 AM   #14
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Lots of issues aren't really the fault of the MFG. Like switches that quit, faucets that break, fridges that won't cool right, stereos that won't play DVDs, etc. It's the other stuff that's irritating, like crooked cabinet doors, cable/sat wired wrong, leaking slides, screws put in crooked or stripped out. Seems like the RV industry is hiring anyone that can fog a mirror and telling them that if they get X amount of work done you can leave. Friend of mine once worked for a mobile home MFG in his younger days. He told me it was piece work. He had a quota to get and once it was met he went home. He never hardly worked an 8 hr day.
JMO but pay these workers decent hourly pay and make them responsible for their work. If it tacks another $1,000 on the RV so be it. Most wouldn't mind having straight hung cabinets and no leaks for that extra money.
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Old 01-04-2016, 10:33 AM   #15
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manufacturers can't control vendor parts quality, other than changing vendors when problems continue with there products.

What they can control is in house build quality. I would gladly pay an extra $1k for better factory quality and better vendor parts.

My PDI will be very detailed and the dealer will fix issues to my satisfaction. Down the road if there are things I can correct on my own, I will when out of warranty.

Been an old backyard mechanic for 50 years, Maintained my class A for 20 years, Built my own house, so not very intimidated by a 23 ft. TT.

Again, looking forward to delivery. Wireman
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Old 01-04-2016, 02:04 PM   #16
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My prior post was just to illustrate that at least in one case, there were no issues with build quality. I did need to also mention that my dealer has hundreds of Jayco's on their lot for sale. And we looked at a lot of them - not just 5ths - before purchasing. Every single one was in tip-top shape. Whether that is mostly Jayco or mostly the dealer, I can't say - but since I was buying from the dealer, it went a long way to assure the purchase. There were several other brands whose dealers showed units with clear defects - cabinets, doors, floors, etc. that I just walked away from. Again, the brand or the dealer? Either way, a lost sale for them!

Run away from a dealer that is showing new with obvious defects!
2012 Ford F-150 Eco, Max/Max
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Old 01-04-2016, 04:05 PM   #17
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Travel trailers, in particular, seem to be extremely price sensitive. Combine that with the need keep weight down and the fact that these things are considered a recreational item and you have a recipe for low quality.
Having said that Jayco seems to be about middle of the road, quality wise, and better than most when it comes to their warranty.
My real complaints are when cutting corners becomes a safety issue, like water tanks falling off or frame welds cracking.
Or when a couple bucks worth of extra material or time would save customers huge headaches (think seals and roof) down the road.
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Old 01-04-2016, 04:34 PM   #18
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Our White Hawk 20MRB had a couple of issues. The one we thought was the biggest was the dinette slide didn't seal flush on all four corners. The day we went to pick it up, we noticed, from the inside of the rig, that the slide was not centered in the hole and the seal on one side did not even touch the slide.

We left the trailer with the dealer and the service manager thought they migt have to remove the slide and completely reset it. Luckily, they have a top notch technician that knew how to adjust it. All worked out.

I agree that one should not rush the PDI. I would also suggest that the PDI not be done on a Saturday if the dealer has a number of PDIs scheduled. they will tend to "rush" you through it.

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Old 01-04-2016, 05:27 PM   #19
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Wouldn't it be cheaper to repair obvious issues at the factory than pay a dealer $'s to repair it. I think the buyer would then have a more positive impression of the builder and spread the word of quality work. Maybe I'm over thinking this issue.

Maybe they are hoping that the laymen RV'er will not catch problems because they are uninformed and new to RV'ing. Wireman
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Old 01-04-2016, 06:06 PM   #20
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Yeah, I think you are overthinking the issue. Just look at all the slick marketing brochures.

Why should the mfg care? All the time I read these forum comments and they go nowhere. The new, uninformed buyers drive most of the market.

Rarely do they have a clue until after they have made their purchase and many end up re-buying with a couple of years after they figure out they made a mistake. And the new buyers buy on credit and think its like buying a new car.

You hear how they spent so much money and how terrible the quality is...actually the banks money and the quality is what it has been for years.

How many times, for example, do you read about someone buying a new 5th and then discovering they need to upgrade to another truck...uninformed is standard.

The savvy buyers buy used for cash IMO, except for some of the experienced full timers who know what they want and have no plans to sell, and they don't care anyway as they understand what they are getting into.

And many of the happiest buyers do most of their own maintenance and repair work.

It is easy to figure out the range of quality, there just is no lemon law to force it to be better.

Newmar, in the upper range, had the 2016 Dutch Star owners in revolt over the easy to overload front axle (irv2.com), but guess what they don't have to buy back the coaches because no lemon laws. Now they have offered, I believe, to upgrade the front axle...many months of frustration behind that. So, they solved the problem, but on their own time schedule. Just not the auto world.

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