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Old 07-15-2016, 07:21 AM   #11
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I haven't had the "Pleasure" of dealing with the service department of the Camping World location where we purchased our trailer but if it is anything at all like the buying experience I'm sure it will not be a fun time.
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Old 07-15-2016, 09:05 AM   #12
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Kind of makes you wonder why anybody even goes to CW at all.
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Old 07-15-2016, 09:24 AM   #13
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Kind of makes you wonder why anybody even goes to CW at all.
I will never go back...
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Old 07-15-2016, 09:49 AM   #14
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Kind of makes you wonder why anybody even goes to CW at all.

Because it is not just "CW". You'll have the same with many dealers also. When I go into many of these service departments some are in total disarray. Too many chiefs and very few to do the manual labor. Service managers, service advisors etc..... I was in heavy equipment for 30 years. 1 service manager, 1 parts manager per location and he would handle the whole show. It just amazes how these places run and realize profit. And to top it off, if you called for warranty you didn't get a answering machine. They weren't allowed, times have changed....
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Old 07-15-2016, 02:34 PM   #15
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Kind of makes you wonder why anybody even goes to CW at all.
Because I wanted to buy a Jayco trailer, and the nearest Jayco dealer that isn't CW is several hundred miles away. And no guarantee that they wouldn't be every bit as terrible to deal with for warranty work. At least there are three CW locations to choose from here (one is shop only, other two are retail + shop).
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Old 07-30-2016, 07:26 AM   #16
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Because it is not just "CW". You'll have the same with many dealers also. When I go into many of these service departments some are in total disarray. Too many chiefs and very few to do the manual labor. Service managers, service advisors etc..... I was in heavy equipment for 30 years. 1 service manager, 1 parts manager per location and he would handle the whole show. It just amazes how these places run and realize profit. And to top it off, if you called for warranty you didn't get a answering machine. They weren't allowed, times have changed....
Excellent point. What I have found holds true regardless of what you are having repaired.. an appliance, your car, your plumber... etc. So, I handpicked the service advisor at our CW who is excellent, knows his stuff, and regardless how busy he is makes you feel as if you are the only customer he has dealt with that day. Secondly, I have developed a relationship with the service manager and a couple of the technicians who I request by name when I take my rig in. My service adviser makes sure they take care of me. The catalyst that made me start this thread was an inexperienced service advisor (because my fav one was on vacation) and her inability to make things happen. When I use any service facility they don't realize it but I am interviewing them.. I ask lots of questions about experience, who I would be working with, and can I meet the technician/mechanic/foreman etc. That's how I work .. relationships trump price every time.
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Old 07-30-2016, 11:37 AM   #17
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Jayco is the only trailder that comeswitha 2 year warranty. I'm glad of that because I use it for the full 2 years that I had mt trailer. Nothing big but still a lot of little stuff that should have been caught before it every left the factory.
Once the dealer gets the RV they have to diagnose the problem before they can contact Jayco for authorization for repair. So they have to write up a work order and you have to wait your turn for a service man to diagnose it. Even if you know the problem they cannot take your word for it.
1 of my problems was a warped pantry door, very obvious but the dealer could not order it until it had an order request by the tech and pictures sent to Jayco.
Here is the gap in the door, very obvious that it needs to be replaced

Then the trim on my slide started falling apart, this stuff is just press wood with wood grain shelf paper on it. Another 4 weeks waiting for Jayco approval.
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Old 08-01-2016, 09:16 AM   #18
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The entire process is flawed and out of date!!! My trailer has been at the dealer for 3 weeks and as of today nothing has been fixed. Still waiting on approvals and parts per dealer. Called Jayco and per the Jayco customer service department "its taking 2-4 weeks for parts to show up at the dealership once the repairs are approved". I feel like I'm living in the 70's! It shouldn't take 2-4 weeks for parts to arrive at the dealer. I was hoping for one more vacation/weekend prior to school starting. Not looking good!!!
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Old 08-01-2016, 09:28 AM   #19
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The entire process is flawed and out of date!!! My trailer has been at the dealer for 3 weeks and as of today nothing has been fixed. Still waiting on approvals and parts per dealer. Called Jayco and per the Jayco customer service department "its taking 2-4 weeks for parts to show up at the dealership once the repairs are approved". I feel like I'm living in the 70's! It shouldn't take 2-4 weeks for parts to arrive at the dealer. I was hoping for one more vacation/weekend prior to school starting. Not looking good!!!
Jayco does this to limit warranty exposure, our unit was in shop from Feb 9 to July 20th. Totally unusable...........
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Old 08-01-2016, 09:37 AM   #20
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Sorry to hear that! I don't want the unit anymore after doing more research and wish we would have went with a cabin in the woods. This is not the camping experience we expected.
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