Several times I had issues with my local CW. I sent a e-mail to Marcus Lemonis and I got a call very promptly from the local CW Service manager and we got the issues resolved. Try it. From my experience, these e-mails are monitored and get responded to almost immediately. The more info you give in the e-mail, the better. make sure you also give a contact phone number.
I agree with Jim, After I e-mailed Marcus Lemonis a couple times with Camping World issues, I am now treated as I would expect to be treated. Also, I have 1 service advisor I call, and when I call him, he gets me in and gets the work done in an acceptable, reasonable time. As Jim said, get to know 1 service advisor and the service manager and let them get to know you. It is amazing what they start doing for you. (especially if they know you have Marcus e-mail address)
I now keep this e-mail address in my address book. I have used it several times as stated above.
Just make sure it is a CAMPING WORLD ISSUE,........... NOT JAYCO!
2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Surge Guard 34830
2012 26BH (Traded)
2002 Prowler Lynx (totaled from tire blowout)