Originally Posted by Lady Fitzgerald
Three things I've learned from this thread:
1. The RV industry has some serious issues and could learn a lot from the automotive industry.
2. Make sure the sales contract has a firm delivery date with an option to receive a full refund on the deposit, etc. should the RV not be delivered in good condition (post PDI and needed repairs) within the promised time frame.
3. Walk away from the sale if the dealer is unwilling to make firm commitments in writing for any reason. Accept no verbal promises; get them in writing with what is to happen should the promises not be kept.
I so sorry you have to go through all this nonsense; you are far more patient than I am. I appreciate you keeping all of us apprised on what has been happening so that we all may learn from it.
If nothing else, my intent on starting this thread was to make others aware of what I am going thru because not only is it fairly uncommon for this type of drastic change in delivery windows, but what an average dealership may or may not do to try to "make things right" when they really have no control over the situation themselves. So with your reply, it appears that my intent to inform has been a success.
But make no mistake, there was a fairly large part of me that wanted to just "cut loose" on someone and you can't always judge a book by it's cover!!! But after locking myself in a dark room and having a few hours discussion with the little guys sitting on each shoulder, I came to the conclusion that I had to look at the "big picture" instead of a moment or two of self gratification. Who knows, being a believer in karma, my "good will" might just bear fruit in the future as well in regards to service or other needs at the dealership.
As for the industry having problems, I couldn't agree more. But even knowing what I know now after going thru all this, the one single thing that I personally just can't seem to get past is the fact that a company like Jayco, does not have some kind of notification system in place to give regular updates to their dealerships and customers, especially when such drastic changes in production schedules occur. Is Jayco that arrogant to not care at all or even consider how this type of drastic change might affect their reputation or their customers plans or have they simply just never thought about such things before? I sent a letter to corporate asking some similar questions that were tactfully worded differently!!!
In regards to requiring a delivery window "commitment", I would suspect that unless the vast majority of RV buyers started demanding such conditions and like you said, walked away when refused, that sadly is not going to change. But I for one will do just that in the future.
Thanks for the kind thoughts and wishes.