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Old 03-28-2016, 09:10 AM   #31
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Originally Posted by bedrck46 View Post
It is a shame that this appears to be a ACCEPTABLE normal and that " it is the same with all manufactures" As long as the consumer continues to accept units that are "NORMAL" it really doesn't make a difference how long a warranty is for 1 year 2 years. These defects that come form the construction of a unit should never leave the factory unfinished...
I completely agree. Just as buyers shouldn't take delivery until flaws are corrected, dealers shouldn't either. THAT would catch the attention of the factory. But, dealers being dealers, that is not likely.

As for the comparison with cars, I don't see it. Most of the auto industry problems can be linked to bad components, i.e., Takata airbags. Cars seldom leave the factory with a seats not bolted to the floor or windshields you can see daylight around the edges. But then, they don't have line workers running around like gerbils so they can get out X cars today and go home.

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Old 03-28-2016, 11:31 AM   #32
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In my life I've seen the facts of life. "Never enough time to do it right the first time, but always enough time to do it over". That has become the norm in the printing industry as well. Even when I point it out to the customer that THEIR artwork has problems they just say run it and we'll fix it next time. I HATE sending out crap.


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Old 03-29-2016, 05:31 AM   #33
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I'm not sure if the link will show up below but there is a video on Youtube of them building a Jayflight. Its a very fast process. Probably faster without cameras around.

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Old 03-29-2016, 06:33 AM   #34
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Yes, that video has been out there for a while. The great part is it is a Jayco PR video.
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Old 03-29-2016, 06:52 AM   #35
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Funny, I never saw anyone use a level. I hope there moving like gerbels because of the video.

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Old 03-29-2016, 08:22 AM   #36
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Too bad that there aren't many dealer reviews in places like "Angie's List" or similar. I found it frustrating to get any general idea of how well/poorly a particular place may treat its customers.
In the end, it was a just-by-chance long conversation with the owner of my current dealer (Hilltop Trailer, Minneapolis) that made my decision on what brand and what dealer. Particularly was his comment that they had the highest warranty claim rate of any Jayco dealer - because they made sure everything was 100% BEFORE releasing a unit to a customer. But he also spent a lot of time discussing his overall business "philosophy" about staff, customers and products. To date, there are many places as a customer things could have gone wrong for me, but they have been on top of it every time, and gone the extra mile to make sure.
So there are excellent ones out there. But finding them can be frustrating, as it is kind of a needle in a haystack endeavour.
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Old 03-29-2016, 09:41 AM   #37
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Biggest thing I can suggest is do your own walk through before you sign and make them have it right before you sign. Make them hook it up to power and try everything out, all doors windows etc.
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Old 03-29-2016, 10:41 AM   #38
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I've bought 3 Jayco trailers new. A '93 1208 pop-up, an '03 Kiwi 17a hybrid, and the X20E in my sig. All 3 I feel have solid construction but mediocre fit and finish. Little things like misaligned doors, trim around the bathroom not fully glued down, loose screws around the microwave. Some stuff we caught on the PDIs, some stuff that I missed. Nothing so bad that I was willing to leave it at the dealer for 2 months waiting to fix.

What I will say is that if we are expecting nearly flawless delivery, I think we'd also be paying far more for the units than we are.
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Old 03-29-2016, 11:13 AM   #39
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Originally Posted by JoeTampa View Post
Thanks to everyone for the comments so far. We've found additional issues - the pantry door doesn't close properly - it's mounted oddly. The fireplace was mounted low - there's a 1/2" gap above it. The bottom skirt near the wheels is attached to the frame with aluminum strips screwed to the sheeting, and one is completely off - looks like they stripped the screw hole and just said, "forget it". This is the kind of QC I expect from my 8 year old.

I'm going to call the dealer in the morning and see if I can drop it off. We won't be camping for a bit after this weekend anyway.
Would that be the dealer on McIntosh rd?
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Old 03-29-2016, 04:30 PM   #40
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Originally Posted by robert9999 View Post
Would that be the dealer on McIntosh rd?

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