New trailer assembled in haste?

[JoeTampa]

Just took delivery on a 2016 33RBTS and my impression is that they built it so fast that quality control wasn't exactly the priority. The toilet is offset to the left, the awning hits the slide out, there's a leak (obvious gap) on the side of one window, 2 electrical outlets are crooked, etc.

This is our first Jayco... Is this normal?!

[RVhiker]

It's normal. But it's not right.

[nunyadamn]

Originally Posted by RVhiker

It's normal. But it's not right.

x2 - From my understanding, it is the same with all manufactures. Glad Jayco has a 2 year warranty. I have used the heck out of it.

[Stingray75]

Stuff your dealer should have seen and addressed before showing it to you.

[canadiankid]

That's what a PDI is for. I wouldn't take possession of the trailer till everything is fixed to your satisfaction. There was a crack in a handle of my outdoor kitchen faucet and they replaced the entire faucet. That was the only defect I noticed on my PDI.

"Stuff your dealer should have seen and addressed". Totally agree, that's the difference between a reputable dealer and one that doesn't care about reputation. I know my salesman was embarrassed when I pointed out the broken handle.

[Crabman]

It may be normal but I can say mine was not like it.

[bedrck46]

It is a shame that this appears to be a ACCEPTABLE normal and that " it is the same with all manufactures" As long as the consumer continues to accept units that are "NORMAL" it really doesn't make a difference how long a warranty is for 1 year 2 years. These defects that come form the construction of a unit should never leave the factory unfinished. Just my Opinion. And Jayco calls it Amish Craftsmanship. I just road thru Amish country and I think I heard a few turn over in their graves.

[Paintinfool3]

It seems like time and effort to do a job right tend to compete with each other in all forms of manufacturing. I believe a little more time and effort would make a world of difference but I question how much time is given for each task of building these units. When I was touring the plant it seemed like everything went together really fast and some things almost too fast for my liking. I am glad I didn't watch them building mine. The things like crooked electrical plugs and bad fit or quickly done plumbing and electrical wiring seem to be the norm. I was amazed at the short time it took from the trailer to get from bare frame to walls and floor installed to roof to decals, the people had only minutes to accomplish what we would take hours to do

[Jmooney]

I felt like the kitchen table bench seat was poorly assembled in mine. We called it out during our walk through, and the dealer fixed it, although it came apart shortly thereafter..... I just fixed it myself.....

Other than that , we have been happy.... Perhaps lucky?

[Buckeye Hunter]

I think it is normal, but also not new. My grandparents bought a new motor home about 20 years ago. After several trips to the dealer, he ended up taking it to the manufacturer. He was there a couple days. They would work on it all day and he spent the night at hook ups they had for this reason at the plant.

[Paintinfool3]

Well since I started working at the Gm truck plant I know We are always pushed to do more in less time and sometimes it is pushing impossible to get it done. I bust my butt for the shift and I know everyone does but after a while peoples attitude towards something that goes on down the line begins to suffer. They have certain safetys in place so nothing slips through untorqued but on the jobs I have had I just wonder what gets missed on other stations. One good thing is the trucks have to pass certain inspections before going out and normally there are a few off to the side having the small issues repaired before they leave the plant. I wonder whether jayco has a quality control inspection at lines end or if they just expect the dealers will take care of the issues when they receive the unit

[jsallman1]

The awning thing is pretty common with the kitchen slideout on travel trailers, its been dealt with on here more than once. We have the same issue, if you don't quite put it out all the way it just clears it but all the way out it hits. Many people put a pool noodle on the top it to protect the awning. I think it may be more of a design flaw, not sure they can put the awning much higher on the trailer and it needs to drain.

[RVhiker]

Originally Posted by Paintinfool3

... I wonder whether jayco has a quality control inspection at lines end or if they just expect the dealers will take care of the issues when they receive the unit...

What I believe I have read in posts from those who have taken a Jayco factory tour is that one in ten units are inspected before delivery. Otherwise, as you stated, it is up to the dealer - and often the owner - to correct what the factory did wrong.

[slabat]

It sounds like I should be happy I had a reputable dealer. I have been happy with the qualiity of mine. I am not saying I didnt have issues, but there were not that many. I do have one issue that is common in the hybrids and that is a spongy floor.

[Fairenatic]

A unit is completed, on average, in about 7 hours.

The workers get to work at 5am and can leave at any time after their quota is done. Most are gone by noon. This does not encourage quality. It encourages workers to slam things together as quick as they possibly can so they can go home. Not how I would run a business.

The dealers are not given near enough time to conduct a proper PDI. So, once again, things fall through the cracks.

Then, when you go to conduct your own personal PDI, they try to rush you out in 30 minutes. If you resist, they try to charge you $100\hr for any time you take to do a proper PDI.

Laws need to change concerning RVs. Lemon laws should apply and Jayco should have more control over its dealers. Rejecting warranty work because they did not sell you the unit is horse hockey. You would never get treated like this at a car dealership.

And I agree with what one of the others said. There are Omish wood workers rolling in their graves at the construction practices conducted by Jayco.

[canadiankid]

"You would never get treated like this at a car dealership"

I have to disagree there!! I got a great deal on my new truck but I had to go 8hrs away to get it. Now going into local dealership to get work done is like pulling teeth!

I strongly suggest anyone buying a trailer to do so outside of peak season. I would imagine the dealership I bought mine at would have been a lot quicker to get rid of me had it been busy season but I spent most of the day there doing my PDI. After PDI pulled it across parking lot and set it all up as if I was camping. So I could ask questions if they came up.

[theoat]

I'm pretty sure mine wasn't the 1/10 that was inspected.
Either that or their level was broken....
I only noticed this after from returning from my dealer. First trailer, didn't think a company could slap something together this poorly.

[canadiankid]

Is it the door that's off or the trim?

[MadDad]

The main quality problem with Jayco seems to be their quality control system.

[robkelly]

Originally Posted by slabat

It sounds like I should be happy I had a reputable dealer. I have been happy with the qualiity of mine. I am not saying I didnt have issues, but there were not that many.

X2, and so far any issues we've had have been minor