Originally Posted by safetylady
We purchased our first Jayco from RV Direct in Albany. It took around 8 weeks for us to get the camper. It was a 3 1/2 hour drive which worked out fine, we camped overnight on the way back. We were very happy with using them.
RVD's website has this to say about obtaining service: By registering with the factory, you can obtain factory authorized service at any authorized dealer / service center across the country.
Our dealer was a two-day drive, so we needed someone closer to do any warranty work that might have been necessary. We found only one dealer willing to work on a unit not purchased from them and then, not until winter.
Does anyone know how the non brick & mortar sellers actually handle service needs?