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Old 10-12-2014, 09:56 PM   #1
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Poor construction... Has me a bit worried.

So, 6 trips in with the new trailer and my back rest for my dinnet has pushed away from the rear of the bench. I can't believe that these were just stapled together. So, from the campsite, went to local Home Depot, $12 worth of brackets and screws and it's fixed. Seriously Jayco, $12 to make this seat bullet proof and you couldn't do it from the factory? I hope the rest of the trailer staples don't start popping out that easy.

TT: 2015 Jayco Jayflight 26BH Elite
TV: 2014 Ram 1500 Sport, 5.7 HEMI 3.21, Firestone 1000# air suspension. WD hitch w/800# bars
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Old 10-13-2014, 03:59 AM   #2
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You just answered your own question. Jayco saved $12 on the amount they have to spend to build a trailer so why would they spend $12 when you would spend it for them? These things are not constructed by licensed builders. They are built by the kids who never took school seriously and the companies are run by the kids who DID take school seriously. It's the nature of the beast.

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Old 10-13-2014, 05:31 AM   #3
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What ?? Its not Amish Craftsman ? Hahahahaha
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Old 10-13-2014, 06:16 AM   #4
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Jayco's mission remains unchanged – to build exemplary RV's and provide customers with extraordinary service after the sale. It’s what separates us from other RV manufacturers. Really!!!
It’s pitiful and it has gotten worse in the past year. Quality has been thrown out the window at Jayco. Quality control starts at the top. They need to hold people accountable and responsible.
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Old 10-13-2014, 09:28 AM   #5
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" Quality control starts at the top. They need to hold people accountable and responsible."

I am amazed at how seldom adequate pay to warrant quality workmanship is mentioned when product quality is discussed. On the contrary, what we hear is American workers need to compete with child labor in India.

A very important link in the quality chain is the guy at the bottom of the food chain, the guy that does, or doesn't, drive those screws into that cabinet. If his compensation package would be difficult to match elsewhere, he's more likely to drive all the screws properly all the time. On the other hand, if he can walk across the road to McD's and get the same pay, he might be going to work every day with the Johnny Paycheck attitude - Take this Job and Shove It.
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Old 10-13-2014, 09:45 AM   #6
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I like to believe that our observations matter to those running the show if for no other reason than they are still independently owned and not Berkshire Hathaway that's loaded with middle management afraid to make decisions. So, let them know
This forum is powerful. We ARE Jayco as much or more so than they are.. btw you should expect more responses to this thread defending craftsmanship and rightly so by industry comparison
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Old 10-13-2014, 09:52 AM   #7
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I don't want to say "junk" but when mine did the same thing right after I bought it that word went through my mind. I have a thread titled " a little disappointed in Jayco". Most people agreed with my complaint and some didn't. Personally I agree with you. These TT are not hundred dollars items they are thousands of dollars purchases. There has to be something better to use then staples.
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Old 10-13-2014, 10:11 AM   #8
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I had a similar thing happen on my 2012 26BH. The back didn't get as far as pulling staples from the bench, but what I did notice was the L bracket that attached the back to the wall had the screws strip out. I drilled out the stripped holes, plugged and glues it it with a wood dowel, then re-set the screws. Took 15 min, a couple hours including time for the glue to cure, but that back was solid up till the day I sold that TT.

In my case I attribute the issue simply to using pnematic screw drivers on particle board. The torc must have been a bit high for the wood and stripped it. Not sure that it would have been caught in the factory or by the dealer since it was pretty firm at first. However after a few trips the screws back out that the issue showed its self. Certainly could have made a warranty claim, but I didn't mind doing the repair myself.
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Old 10-13-2014, 10:24 AM   #9
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"Quality control begins at the top". You got that right and so often it is cheap engineering as much as it is poor workmanship. Take a look at those flimsy little staples and you'll see you can't always blame workmanship if they brake loose. Kind of reminds me of the late seventies when the big three were criticized for putting out junk and they were. My 79 Pontiac and could have been ford or chrysler was the worst car I ever had. Armrest pulled through the screws because of poor design and the black paint flaked of the window molding since it was just painted over chrome(no primer) if black was your option. My point is its not always workmanship but that doesn't matter these things shouldn't happed.
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Old 10-13-2014, 11:29 AM   #10
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Our brand new 2014 X17Z had one of the upper cabinet doors fall off on our first trip. The screws for the hinges were stripped in the fiberboard they use (not wood).
Luckily when it came off it twisted, got hung up and didn't fall to the floor, otherwise I would have been looking for a new door as well.
Not impressed.

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