Easy questions first, did you verify the tank valve is open, and if there is fuel in the tank? Your dealer may have put on a full tank then ran the furnace and stove to burn off any manufacturing oils, and used up much of the tank, and did not refill it.
There is a valve in the regulator. that can sense a fuel leak, some times when the tank valve is opened quickly it will shut off the fuel flow. I would disconnect the regulator from the tank open. While disconnected try to light the stove, this should get the pressure on both sides of the valve to equalize. Then reconnect to the tank and SLOWLY open the valve, to pressurize the line.
Good Luck
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