If it's not a Schwintek (sp?), then it's a Lippert. No, that's not "normal", no it will not "settle in during travel" (LOL!), yes, it probably just needs to be adjusted. I would not take delivery of the unit until it is fixed.
If you have already taken delivery, get it back to them ASAP and demand that it be fixed. If you can't get satisfaction from your dealer, then a call to Jayco is most certainly warranted. A slide that far out of adjustment can be a serious problem, and it will definitely not get better on its own.
That's my opinion on what I would do if I were you...
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-2018 Greyhawk 29MV
-2020 Jeep Wrangler Unlimited (JLU) (Primary Toad)
-1994 Jeep Wrangler YJ (Secondary Toad)
-2014 Jay Flight 28BHBE & Ram 2500 6.4L CC 4x4 (sold)
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