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Old 09-01-2016, 03:56 PM   #1
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Special order purchase 2017 28BHBE timeline

I wanted to share with the forum my first and ongoing experience with our new Jayco Jay Flight order. We are a family of 3 and my son is looking for a little more privacy than the sofa in the middle of the unit.

After looking at nearly every unit in the northeast, we narrowed it down to 2, a PUMA and a Jayco. The Puma was bigger and heavier (and a Forest River product) and had nearly no dealer support in upstate NY. The Jayco had 3 dealers not too far away.

We were looking at a bunk house, but with a shower stall, not a tub. That brought us to the Jay Flight and Jay Flight SLX. Finally we decided on the Jay Flight 28BHBE. But not to be satisfied with anything on any lots and not wanting to pay for stuff we don't need, we decided to order it.

We asked for the 5 way power remote, cargo accessory receiver, TV, skylight, and for a table and 4 chairs to replace the dinette booth.

We signed on 8-20-16 (and expected the order to go in on Monday). I'll write at each encounter. My goal is to provide a record of how this goes in terms of their production times and customer service.
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Old 09-01-2016, 04:00 PM   #2
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Thursday 8-25-16, contacted my dealer and he said the order went in on Monday.
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Old 09-01-2016, 04:09 PM   #3
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Now being the impatient micromanager that I am, I decided to make this week's contact with Jayco directly to see if they can confirm the order. I used their website to send them an e-mail. Hopefully they will respond in a reasonable time.
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Old 09-01-2016, 05:05 PM   #4
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My wife and I just placed an ordered on 27 Aug, for the 2017 Jayco Jay Flight 28BHBE also . We ordered everything on it except the skylight, and the outdoor grill It will be interesting to see how each of our trailer timelines match up
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Old 09-01-2016, 05:12 PM   #5
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Congrats on the order! What did the dealer give you for a timeline?
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Old 09-01-2016, 06:48 PM   #6
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8 to 10 weeks. After hearing several issues others had, I figured I would touch base weekly.
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Old 09-02-2016, 08:42 AM   #7
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2017 bhbe

Awesome! We bought a 2017 28BHBE that was already on order from the dealer and took about 3 weeks to get in and get everything completed. We love everything about it. Despite some of the stories you will see on here we haven't had any issues so far, minus a flat tire within the first 20 miles of travel. I attribute that you crappy Cincinnati roads and not Jayco. You have probably read but the most important thing is that inspection at the dealership before you take it home. I didn't do anything crazy. Just made sure I ran every faucet opened every cabinet ran everything out and in and so forth. Good luck with everything as you are in the hardest part....waiting.
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Old 09-02-2016, 09:42 AM   #8
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Quote:
Originally Posted by aardvarkjff View Post
8 to 10 weeks. After hearing several issues others had, I figured I would touch base weekly.
8 to 10 weeks with no guarantee I assume they told you. Could take less time or could take longer.
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Old 09-06-2016, 03:30 PM   #9
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Kudos to Jayco. The sales rep for the NY region e-mailed me back on Friday indicating he was on vacation and he was going to look at it and get back to me Tues. And he did! They received my order, it is in their system, but the table and chair vs. booth dinette was not mentioned. I was lead to learn that Jayco has a separate order placement department where the dealers put their orders in. I will follow up with my dealer salesman this Thursday to confirm the furniture. Oh, there is no production date set for my unit yet..... That is all for now.
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Old 09-07-2016, 08:46 PM   #10
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We bought our in stock 2017 28BHBE from RV Direct and picked up 2 months ago from Buffalo RV. Very pleased with our dealings with them and our deal. Was actually slightly less for the 17 than their remaining 16's with the same equipment. Highly recommend them, but also recommend visiting the store to see the unit and meet the staff. We looked at the Jayflight' s at Albany RV, but picked up at Buffalo and the transition was seamless.
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