Originally Posted by Firefighter78
I contacted Jayco requesting stud locations around the TV mount sticker, they declined to provide it stating that the sticker is placed where the mount should go. That's when I broke out the stud finder and installed my mount purchased on Amazon. Actually two of them, the second went in the outdoor kitchen. By the way it was installed not even close to the sticker. We love our Jayco but the factory is of no help on providing technical information. Honestly they need to change their perspective relative to supporting customer requests since I do know Forest River does provide such information and we are actively looking to upgrade to a fifth wheel this winter.
FWIW, in the past four years of owning three different Jaycos, I find the support to be declining. Email/phone-in responses used to be handled quickly and efficiently but my recent requests have taken sometimes as much as five days to get a response and said response was usually close to worthless.
What I have found is that if you get an actual person on the phone and you're persistent, you'll do better. Even if they can't help you due to Jayco's policies regarding parts, etc., they sometimes will provide pertinent info that lets you track the issue directly with the OEM vendor. In those cases where I've contacted the vendor directly (e.g., Thetford, Challenger Door, et al), I've been able to get some real help... often times with that vendor sending out parts directly to me for no charge.
Sorry for my rant and change of topic... I just feel your pain. Jayco needs to understand that as owners, we can be their strongest advocates.
Mike, Sue, Sissy and Little Man
2015 Ford F350 Lariat FX4 6.7 CC DRW
2015 Eagle Premier 351RSTS