Welcome to the JOF, Holysmokes.
Did the damage you stated happen after you had looked at it but before your PDI? From your description, it sounds like someone or several people damaged the unit. It doesn't seem like the usual production issues.
Sherm & Terry w/rescues Steve (std Poodle) & Eydie (min Schnauzer)
2015 Jay Flight 27RLS (Camped: 102 nights 2015, 90 nights 2016)
2006 Ford F350 6.0 PSD, Lariat, 4WD, CC, LB, SRW, auto., Camper pkg.