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Old 07-21-2016, 08:03 AM   #11
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Our experience is that the dealers are not obligated.

We were unable to find the unit we liked locally and purchased out of state. The closest dealer does not do warranty work on units they did not sell. A second dealer a significant distance away would service but I needed to drop the unit off and they would service it when they had an opening. He mentioned it would be several weeks before they could realistically look at it.

It has not been a problem for us since I would prefer to do my own work. Jayco has provided some parts like a faulty converter but it is a process to get it approved since this is not their normal procedure. I also have been able to work directly with the equipment manufacturer on warranty items.
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Old 07-21-2016, 08:30 AM   #12
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We bought ours in another state as we wanted the 2016 floor plan of the 355MBQS, not the changed plan of the 2017. Local dealer did not have one. We also saved $8000 over the quoted price of the local dealer.
Local dealer had a take it or leave it attitude in the sales process. They are the only Jayco dealer in 5-6 hours drive. When I mentioned the price I found what we wanted a couple of states away, the salesman said it wasnt' worth his time to sell us a 5th wheel for that price. Oh, and he said "Good luck getting service"
Well, we have the frame bracket bending issue on our 5th.
Sure enough, the local dealer said they would take my name and number but to not expect a call until winter, if then. They did say they could get me in the next week if I paid the $129 an hour shop rate.....instead of warranty....
Really makes us want to buy a rig from them in the future.....

So, all that being said, Jayco authorized us to take it to a local independent shop that only does repairs. Should be fixed soon....

So, we had to call Jayco and jump a couple of hoops, but we are getting the rig fixed.

Independent shop told me they get lots of work from the Jayco dealer that they can't/won't do....
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Old 07-21-2016, 08:40 AM   #13
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We bought locally. Before we bought the dealer told us that he could not match prices of the next nearest Jayco dealer( 250 miles away) and did service his customers first.
That was fine. Our unit is inexpensive and the dealer will store the unit in the winter. Plus we get a discount on parts and accessories
We have had a couple of minor warranty issues. From phone call to fix it was the same day.
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Old 07-21-2016, 09:37 AM   #14
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Warranty

Bought a 2017 whitehawk 27DSRL and was told the same thing from our local dealer. We bought from another dealer about 5hrs from us, saved approx. $11000. The Jayco rep explained that they can not force the dealers to honour the warranty and may we should have bought locally. My response back to him was would have if it was going to cost $11,000 more. No response back, found a dealer about an 1 1/2 way that will do work on it if needed'.
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Old 07-21-2016, 09:43 AM   #15
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Maybe the trick in purchasing is to tell your local dealer that you live 500 miles away and are just looking for a good deal......

It seems that nobody but me is able to get what they believe is a fair price from their local dealer. At some point you would think there would be some overlap...

Just thinking out loud... carry on.
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Old 07-21-2016, 10:02 AM   #16
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Depends on what you mean by local.. The price 250 miles away was less. But what good is that when you want service?. In New England a five hundred mile day is a big deal east to west across two major mountain ranges.

You have to factor in the fuel cost to get the RV to the dealer for work. In our case there is no Jayco dealer to the east till you get out of the USA.
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Old 07-21-2016, 10:02 AM   #17
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We didn't buy local but have had outstanding service from the local dealer. The unit we wanted was dealer stock only and the local guy didn't have one so we didn't price it here and then buy elsewhere.

I expect it might make a difference if you buy elsewhere after working over your local dealer for a better price and then come back looking for warranty service that they don't make any money on anyway.
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Old 07-21-2016, 10:47 AM   #18
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Quote:
Originally Posted by Kim Gass View Post
Depends on what you mean by local.. The price 250 miles away was less. But what good is that when you want service?. In New England a five hundred mile day is a big deal east to west across two major mountain ranges.

You have to factor in the fuel cost to get the RV to the dealer for work. In our case there is no Jayco dealer to the east till you get out of the USA.
Kim,

I guess what I meant was that it seems like a common theme is "I got a better price 500 miles away so I didn't buy local and now my local dealer won't service me" . I'm curious how the negotiation with the "local" dealer would have went if they thought you lived 500 miles away during the purchase process... would that effect the negotiated price?

I too understand that you have to consider lots of variables when determining value and there is a lot of value in purchasing a RV local. I'm fortunate in that I have a long-term relationship with a dealer who understands my expectations both before and after the sale. I in turn understand his business model, the type of customer he wants to do business with, and I respect his time. It's a two way street. After 20 years of doing business with the same dealer I didn't really search to hard on my current purchase. Of course I did my due dilligence to see what market was for my rig, but the dealers first offer was fair and reasonable.

I guess so many people approach this like they are buying a ford, chevy, dodge where there are hundreds of dealerships competing for business (service) in a relatively small area. The conundrum is after they realize that model doesn't quite fit, they have a major problem (as many RV's can have) and their world is ruined because the local dealer is backlogged for weeks if not months. Trust me, I spend a lot of time at my dealer, their tech's are busy seven days a week and every bay is full. I think that is the hardest part for people new to the RV world to understand is that the backlog is real, it's not an attempt to punish anybody, it's just business and at least they were up front in attempting to explain the price difference up front. Granted it may not be very tactful to say if you don't purchase here your last on the list... but at least they were forwarned.

At that point, as you said, each person has to evaluate the price and do their own risk assesment.

This whole discussion just got me thinking.... what if the dealer thought I was from 500miles away....would that affect the offered price, if he thought he was never going to see you again... (rvonline... rvwholesalers... etc)
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Old 07-21-2016, 10:58 AM   #19
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Warranty

What I did was gave the trailer spec sheet from the dealer I finally ended up buy from and giving it to my local dealer. I even told him what I was paying from the other dealer and he still quoted the MSRP price. What I don't get is they did not even lower the price a $1, what gives. Their is not much more I could do to buy from local dealer other then pay their price. It just does not make sense to me.

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Old 07-21-2016, 11:29 AM   #20
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Originally Posted by Davecarol View Post
What I did was gave the trailer spec sheet from the dealer I finally ended up buy from and giving it to my local dealer. I even told him what I was paying from the other dealer and he still quoted the MSRP price. What I don't get is they did not even lower the price a $1, what gives. Their is not much more I could do to buy from local dealer other then pay their price. It just does not make sense to me.

Dave
Dave, I'd agree that doesn't make any sense. Nobody pays MSRP.

.... Or maybe in your dealers case they do... but that's a pretty far stretch in todays world.
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