Very informative thread. I was not aware of the 90 day only warranty on caulking, nor anything that requires owner maintenance!!! Looks like if you get a POS your are SOL.
My 2009 32BHDS is at Jayco in Middlebury, IN, for inplant repair work for water damage. Will pick it up next week and am anxious to see the quality of the repair work. Jayco agreed to do the repair on their nickle if I delivered the unit. It will cost me approximately $1,700.00 for the delivery and pick up of the unit. 3,600 total miles to deliver and pick up the unit. I'm pretty happy about the deal if they do good quality work. My insurance estimated (which my insurance didn't cover) $8k plus for the damage. My recommendation is to stay on the good side with your dealer and let them deal with Jayco. If that doesn't work, go directly to Jayco and be prepared to get an initial brush off. You have to be reserved in dealing with Jayco customer service. I think Jayco would rather have someone onboard as a "Good Will Ambassador" than not. The way it worked for me was, I sent pictures to my dealer and the dealer forwarded them to Jayco. Jayco initial response was, out of warranty, no coverage. My reply to my dealer was that was totally unacceptable. My dealer went back to Jayco and called me back and said that Jayco would repair the damage if I delivered the unit. Hopefully the entire experience will be pleasant. Had a good feeling after dropping off the unit and meeting a couple of the Jayco customer service rep's.