Jayco RV Owners Forum

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Old 06-16-2013, 09:27 PM   #11
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I believe that warranty doesn't start until you take possession not on your sign date. It is not unusually for people to buy a trailer over the winter months and leave it at the dealer until spring and then the warranty starts.

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Old 06-17-2013, 04:44 PM   #12
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I thought the Jayco warranty was two years?


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Old 06-17-2013, 06:03 PM   #13
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Sorry Recondite, but it wasn't until I read the fine print that I found out about the caulking and sealing. I assumed the same thing, the Jayco warranty covers everything else for 2 years. The most potential damaging problem is water and it is only covered for 90 days from the time you pick it up from the dealer. "Caviar Emptor" (let the buyer be aware). This will be a big test to see how Jayco handles this situation and I will keep everyone posted.
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Old 06-17-2013, 06:09 PM   #14
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Anything that requires preventative maintance isn't covered in the 2 yrs, nor are OEM items that have their own warranty.
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Old 06-19-2013, 06:12 PM   #15
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Very informative thread. I was not aware of the 90 day only warranty on caulking, nor anything that requires owner maintenance!!! Looks like if you get a POS your are SOL.
My 2009 32BHDS is at Jayco in Middlebury, IN, for inplant repair work for water damage. Will pick it up next week and am anxious to see the quality of the repair work. Jayco agreed to do the repair on their nickle if I delivered the unit. It will cost me approximately $1,700.00 for the delivery and pick up of the unit. 3,600 total miles to deliver and pick up the unit. I'm pretty happy about the deal if they do good quality work. My insurance estimated (which my insurance didn't cover) $8k plus for the damage. My recommendation is to stay on the good side with your dealer and let them deal with Jayco. If that doesn't work, go directly to Jayco and be prepared to get an initial brush off. You have to be reserved in dealing with Jayco customer service. I think Jayco would rather have someone onboard as a "Good Will Ambassador" than not. The way it worked for me was, I sent pictures to my dealer and the dealer forwarded them to Jayco. Jayco initial response was, out of warranty, no coverage. My reply to my dealer was that was totally unacceptable. My dealer went back to Jayco and called me back and said that Jayco would repair the damage if I delivered the unit. Hopefully the entire experience will be pleasant. Had a good feeling after dropping off the unit and meeting a couple of the Jayco customer service rep's.
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Old 07-06-2013, 07:58 AM   #16
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Originally Posted by mwebber78 View Post
Your response is why buying "locally only" doesn't hold water with me. I've had better service from a dealer in Michigan (Terrytown) then the local yahoo's. Another option is a local independent repair facility; I have pre-authorized warranty work and had good success with the quality of repair. Jayco sent me some trim pieces and I installed them myself.
Looks like you may be re-thinking your statement about "buying locally" especially after reading your post about your door lock problems??
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Old 07-06-2013, 10:04 AM   #17
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Not really... I'd buy a different brand first, I have a great relationship with the local repair and parts place. Before this Jayco no other brand had an issue with independent repair dealers, so it's definitely a Jayco hang up. RVDirect is going to ship me the part for the door, the same way they did for the missing trim and ripped linoleum. It will take longer but for the money I saved over the nearest Jayco dealer (not sure how they call a dealer in another state to me local) I'm still several thousand dollars ahead.

Are you under the impression that just because a dealer is local they MUST provide good service and sales????
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Old 07-06-2013, 08:39 PM   #18
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Well here is the latest twist to my warranty saga, I contacted the closest Jayco dealer who is 40 km's away as compared to where I bought it which is around 140 km's. The nearest dealer informed me that since I didn't buy it from them, they needed a $250.00 "admin fee" before they would even look at it. After a lot of complaining, the original dealer has agreed to hire a RV service person near me to have a look at my water leak problem. It will be interesting to see if there are any out of pocket expenses after this is taken care of.
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Old 07-08-2013, 01:24 AM   #19
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A 250 dollar admin fee. That just sucks. I would never buy a thing from this dealer. Not even a screw. Not only did I take my trailer to a different dealer but also to a different country and had no problem. They fixed the problems I had all under warranty and would return it there again if I needed more work. Hope your leak issue gets resolved to your satisfaction .

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