Originally Posted by james.l.devore
RedHorse1 I have run into the exact issue, I picked up my 29SQB in February. Could you provide me the contact info for the Jayco rep its a hour plus to the Jayco dealer I purchased from.
I looked at my notes from this (Oct 2011) and found a number. I think I started out by calling the general Jayco number (Phone: 574-825-5861) and after explaining my issue was connected to "ASA Service" who then connected me to "Tech Service". The person there was Troy and the tech service number was 800-283-8267. At one point I tried to call him but had to leave a message and he called me back the next day.
As I recall I got assigned an "incident" number at the ASA level and they passed me on to tech service when I explained that I didn't mind doing the work myself and that I wanted to avoid the dealer trip.
I recall Troy being very helpful and even called me back after they received the old radio to tell me I didn't include the shipping invoice for them to reimburse me for the shipping cost. I was travelling (business) at the time and didn't have the receipt but guessed it to be about $25, he asked it it would be ok if they just cut me a check for $25. Check arrived about a week later. So for obvious reasons I think Jayco's warranty is the stuff.
Good luck! Let us know how this turns out for you.
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