I went through the same thing several months ago. I went back and forth, and decided to have them change it for a new OEM. I was glad I did. They found additional damage to it once the hitch was removed that was invisible without removing it.
2014 Ram 2500 MegaCab Turbo-Diesel
2015 Jay Flight 23MBH
Former pilot to the rich and famous. Current domestic engineer, head chef, head laundry officer, head dog walker, and pilot volunteer. Lover of tacos and soccer