We had a Rockwood Pop-up years ago that seemed to have a similar issue. We wound up watching the screw and tightening it when it loosened. Back then, the dealer told us that. We didn't have anyone like we do now (internet) to help guide us, so we just kept a mindful watch on it. If no one replies to this, try calling Jayco direct and talk to their experts. Hope you can get this figured out.