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04-29-2011, 05:47 PM
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#1
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Junior Member
Join Date: Apr 2011
Location: E. Washington State
Posts: 12
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Bent windows on new trailer
Hello everyone. We are proud new owners of a 2011 Jayco QBH29. We noticed when we got the trailer home that the windows from the inside of the trailer next to our bunks look bent and nicked. One side of each window is not sitting flush and it appears that the windows were forced into position with use of a hammer or something, the windows seem fully functional and appear to be sealed from the outside. Is this a common thing with other new trailer owners? 
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04-29-2011, 06:17 PM
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#2
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,092
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Not normal, sounds like a warranty issue. How many windows are in question?
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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04-30-2011, 07:38 AM
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#3
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Junior Member
Join Date: Apr 2011
Location: E. Washington State
Posts: 12
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Crabman, thanks for your reply, the bunkhouse has 2 top windows. Ironically from the outside the windows look perfect. My main concearn is that they are not properly sealed. Also the lower bunks are missing 2 lights. we have lights on the top bunks. I mentiuoned it to the dealer and really did not say much. What should I do next?
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04-30-2011, 06:25 PM
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#4
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,092
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If you really believe the windows are not right, stress that fact to the dealer. If you still get no satisfaction the next step would be to contact Jayco. The windows have a foam type gasket between them and the siding. As for the lights, the trailer probably does not come with them. Looking at another trailer of the same model would confirm this. Good luck, Lee.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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04-30-2011, 07:14 PM
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#5
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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I agree with Lee...., but you may need to take it up a notch. Have your dealer generate a warranty service claim on the windows and ask them to forward (with photos) it to Jayco warranty service for review/approval for repair, it should only take a couple days for the dealer to get a response from Jayco. If Jayco denies the claim, at least you have documentation in case an issue surfaces later.
If the dealer is not willing to do this, then advise the dealer you will contact Jayco directly via e-mail (start a paper trail) and phone on the matter.
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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04-30-2011, 09:24 PM
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#6
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Senior Member
Join Date: Dec 2010
Location: North Idaho/Arizona
Posts: 5,446
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The squeeky wheel gets the grease. As mentioned, start with the dealer and then move it up a notch.
__________________
2011 Eagle 330RLTS with just about every option.
2017 Silverado 1500 4x4 5.3 with tow package. (no, we don't tow the Jayco with it.)
2018 Surveyor 265RLDS well equipped.
Life in the slow lane is still life.
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05-01-2011, 11:28 AM
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#7
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Senior Member
Join Date: Jul 2009
Location: Mostly the US
Posts: 10,002
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Also, take your own pictures! We do this with all our warranty issues as a backup. Like mentioned above you can call Jayco directly, and w/your owns pics, you can email them to the addy Jayco gives you 
__________________
Denise, DH, grandkids, and two rescue pups
-2016 Jay Flight 29QBS Elite
-2016 Ford F-250 XLT 4x2, 6.2L EFI V8, 4.30 Elec Lock, Heavy duty Alt
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05-02-2011, 10:58 AM
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#8
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Junior Member
Join Date: Apr 2011
Location: E. Washington State
Posts: 12
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Thanks Guys. The dealer is taking care of it for me! Happy Camping!
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05-02-2011, 05:31 PM
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#9
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,092
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That`s good news. Some times you just have to make your case and all works out in the end.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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05-04-2011, 01:31 AM
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#10
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Senior Member
Join Date: Apr 2011
Location: Richmond HIll
Posts: 132
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Good news and we own the same TT. There aren't lights on the bottom bunks. Kind of strange if you ask me but a couple of LED stick ups solves this.
__________________
2018 Greyhawk 30XP Prestige
2019 Ford Raptor SCREW in beautiful Velocity Blue
2014 Harley Ultra Limited
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05-04-2011, 11:46 AM
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#11
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Junior Member
Join Date: Apr 2011
Location: E. Washington State
Posts: 12
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Jim, It's a great trailer! Yah agreed that a couple of $2.00 lightwould work.
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