Avoid Terry Bison Ranch near Cheyenne

[Goat1936]

If you are traveling near Cheyenne you may want to avoid pre booking with Terry Bison Ranch. I can't comment on the accommodations but I now know they will arbitrarily refuse to issue refunds.

I booked a day in July for Frontier Days but Wyoming has cancelled all rodeos this year so Terry Bison Ranch decided they didn't need to issue refunds if you were booked for that period. I understand trying to run a business and even would have been okay with a partial refund, but they flat out refused to make any amends. Buyer beware.

[Slurugger]

Hopefully you used a credit card so you can submit a chargeback. I did that recently when we were locked down by our county (COVID-19) and the campground we were supposed to travel to kept our $50 deposit. Citi issued me a credit right away and that was the end of it.

You paid for goods/services based on an agreement. You didn't receive those goods/services so I consider that an unauthorized/fraudulent transaction.

[TaftCoach]

Originally Posted by Slurugger

Hopefully you used a credit card so you can submit a chargeback. I did that recently when we were locked down by our county (COVID-19) and the campground we were supposed to travel to kept our $50 deposit. Citi issued me a credit right away and that was the end of it.

You paid for goods/services based on an agreement. You didn't receive those goods/services so I consider that an unauthorized/fraudulent transaction.

The OP decided to not receive the services. He's talking about the campground not issuing a refund, not the independent event, the rodeo, he was going to. The campground is open. I suspect this is going to happen a lot this summer and it's a good idea to check with the campgrounds if they will refund if that wedding/bbq/concert/rodeo/reunion you were planning to attend gets canceled.

It's an terrible dilemma for businesses. This is why they take non refundable deposits. I've never been asked why I was making the reservation and told I'll get a refund of this event is canceled but not this other thing. Perhaps they should warn people about how non refundable deposits work.

I did make a note about them in my campground list and will check carefully before booking there.

[Goat1936]

Originally Posted by Slurugger

Hopefully you used a credit card so you can submit a chargeback. I did that recently when we were locked down by our county (COVID-19) and the campground we were supposed to travel to kept our $50 deposit. Citi issued me a credit right away and that was the end of it.

You paid for goods/services based on an agreement. You didn't receive those goods/services so I consider that an unauthorized/fraudulent transaction.

Unfortunately Terry Bison Ranch sends you a signature card, then you mail back a money order. They do everything on paper apparently. As for the event, they are issuing refunds or tickets for next year.

[TaftCoach]

Did you ask if you could use your deposit for next year? That way they aren't refunding but you would receive some value.

How obvious was their no refund policy?

[Explorer03]

Unfortunately right on their website under the RV accommodations page they state, "There are no refunds during Cheyenne Frontier Days reservations."

However, you can argue since the state cancelled the events, and the events will not nor will ever take place; the "Cheyenne Frontier days" time frame does not exist for 2020. So then does their statement on the website apply?

[TaftCoach]

^^ Seems like a reasonable thought.

I wonder if that is their usual policy or if they put it in for 2020?

[Trapper2020]

Thanks for the heads up. Driven by their RV park several times. Never stayed there and now I never will. Take care


Enjoy the journey

[EA37TS]

Originally Posted by Explorer03

Unfortunately right on their website under the RV accommodations page they state, "There are no refunds during Cheyenne Frontier Days reservations."

However, you can argue since the state cancelled the events, and the events will not nor will ever take place; the "Cheyenne Frontier days" time frame does not exist for 2020. So then does their statement on the website apply?

Was Frontier Days scheduled on or before the reservation was made and then cancelled after the reservation was made? If so the logic does not apply.

We never make reservations at any RV park that has a no refundable deposit policy unless the deposit is minimal, generally under 50.00. There are too many issues that can come up.