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Undisclosed Cancellation Policy
We made a reservation on January 21, 2020 to arrive on June 19, 2020 for a weeks stay which we paid for in advance. The campground is in Caldwell, Idaho. Because of unforeseen circumstances, on May 4, 2020, nearly 45 days prior to our planned arrival, we needed to cancel. I had to leave a message because they very seldom answer their phone. I also emailed them the same day. On May 5th I received an email stating the following:
"Good Afternoon,
We received your email stating you would like to cancel. Do you want to reschedule or just cancel? When canceling there is a 20% cancellation fee. Please let us know.
Thank you and have a blessed day."
Outrageous!! Nowhere on their website nor on my reservation confirmation was there a disclosed cancellation policy.
Anyone wanting to know the name of this RV park, please PM me!
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AL & JANET KRUEBBE
2019 PINNACLE 37RLWS
2018 NORTH POINT 315RLTS (TRADED)
2017 RAM 3500 DRW DIESEL/AISIN 4.10 AIR BAGS
B&W COMPANION TURN OVER BALL HITCH
Formerly from Sequim, WA
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