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09-01-2018, 02:03 PM
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#1
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Senior Member
Join Date: Sep 2017
Location: Edgewater
Posts: 391
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Back falling off
We got quite a surprise when we pulled into our current campground. The right rear corner of the Bird has separated. We are currently in St Andrew's, NB and have changed our plans to make it to the dealership ASAP. We have pushed it back as far as we can and are using Gorilla Tape to hold it. Of course being Labor Day weekend doesn't help us in contacting the dealer or Jayco.
Note that we are 1300 miles from home.
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 Jim Davis
2018 Hummingbird 17RK
Toyota Highlander
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09-01-2018, 02:55 PM
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#2
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Senior Member
Join Date: Sep 2017
Location: Edgewater
Posts: 391
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Here is a picture.
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Jim Davis
2018 Hummingbird 17RK
Toyota Highlander
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09-01-2018, 03:01 PM
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#3
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Senior Member
Join Date: Oct 2015
Location: Worcester
Posts: 1,428
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Holy cow! That’s not a fun surprise at all.
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2016 Jay Flight 38FDDS
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09-01-2018, 03:02 PM
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#4
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Senior Member
Join Date: Jul 2014
Location: Silver Spring, MD
Posts: 1,804
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Odd... I don't see any evidence of screws holding the back together. Thankfully its under warranty, but that's very frustrating. Please keep this thread updated. Good luck, I'm sure Jayco will take care of you.
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09-01-2018, 03:18 PM
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#5
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,851
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Is it the rear cap or just the corner piece?
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 Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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09-01-2018, 04:19 PM
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#6
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,081
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Looks like water intrusion based on what I can see in the pic. The luan looks like it pulled apart and the dark area at the bottom looks like mold/mildew.
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 DISNEY LOVERS
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09-01-2018, 04:32 PM
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#7
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Senior Member
Join Date: Jan 2010
Location: Wisconsin
Posts: 7,399
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Wow I hate to see that! Hope Jayco and your dealer do right by you. Please keep us updated.
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09-05-2018, 02:55 PM
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#8
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Senior Member
Join Date: Sep 2017
Location: Edgewater
Posts: 391
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Things are going well, so good that it's scary. Monday I emailed Jayco with pictures. Tuesday AM talked to the selling dealer and got them to agree to look at it when we passed their location on our way home (150 miles from home). Later Tuesday Jayco emailed that they were in communication with the dealer and the dealer was expecting us. We stopped about noon and the dealer asked me to unshackle, that they had a cancellation and we were moved into that slot.
I'm not sure what I did but I'm not questioning it.
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Jim Davis
2018 Hummingbird 17RK
Toyota Highlander
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09-07-2018, 03:45 PM
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#9
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Senior Member
Join Date: Sep 2017
Location: Edgewater
Posts: 391
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I got a call from the dealer, Fretz RV, in Pennsylvania. It is a case of the screws holding the back on were too small. The dealer replaced them and recaulked the back. In the process they also replaced the screws on the other side. I'll be picking the Bird up on Monday and have more information.
A big Shout Out to Fretz for their quick resolution and dedication.
__________________
Jim Davis
2018 Hummingbird 17RK
Toyota Highlander
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09-07-2018, 04:22 PM
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#10
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Senior Member
Join Date: Nov 2017
Location: Longwood
Posts: 1,263
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Quote:
Originally Posted by Jim Davis
Things are going well, so good that it's scary.
I'm not sure what I did but I'm not questioning it.
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Good for you! The stars must be aligned!
__________________
2018 Jay Flight 29RLDS
2019 F250 FWD gasser
ΣΧ, UCF '78
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09-07-2018, 05:12 PM
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#11
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Senior Member
Join Date: Jan 2010
Location: Wisconsin
Posts: 7,399
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Glad it wasn't anything more than just screws. Hard to believe they would stoop to using screws that were too short.
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