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Old 03-03-2015, 12:47 PM   #31
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I bought my trailer from RV express and drove from Dallas to Middlebury Indiana to pick it up. It was last June, the same week we had that weird unseasonal cool weather. We really only saved about 2000 buying online but we did get the priviledge of ordering exactly what we wanted. It is a slight hassle to make sure that the RV seller agrees to include your state taxes so that you can get your title and license. But overall, my wife and I loved the trip to Indiana. We got to see the Amish and their horse drawn buggies. We took a side trip to see Notre Dame, and we rode a canoe down a river in Missouri. It was worth the extra cash just to go somewhere new. The people at Indiana express (actually RV express) treated us fairly, but I could tell that once the sale was made, we were never going to be best friends. I think the same goes for local dealers. There not really worried about how pleased you are once they get the cash in hand.
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Old 03-03-2015, 02:10 PM   #32
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I've read several posts claiming the dealers are independent, which I understand, and agree but has anyone on here personally had a dealer deny them service because the unit wasn't bought from them?
Yes. We bought our first TT (used, non-Jayco) from the local Jayco dealer. When we were ready to upgrade they wanted darn near full MSRP for a unit they had on the lot which was not equipped the way we wanted it. We even tried dealing with our salesperson from the first purchase. His response when we tried to negotiate was 'well I can't just give them away!' With that we left and started looking on line. We eventualy ordered what we wanted from a Jayco/RV Expess dealer about 130 miles away and were pleased with the deal we got. Fast forward a few months. We need some warranty work done so I called the local Jayco dealer and after I explained what I needed I was asked if we had bought the trailer from them. When the lady heard we had not she politely told me to take it back where we bought it, they were very busy and did not have the time to work on trailers not purchased from them. So, again, the answer is yes. It happens.
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Old 03-03-2015, 03:26 PM   #33
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Russ661,

I'm sorry to hear about your misfortune in dealing with that dealership. For my own peace of mind I just called the 3 closest Jayco dealers to me and received the following regarding them doing warranty work on units that were not purchased from them.

Dealer 1- Will do the work, however, customers who purchase from them will receive "priority treatment" and the customer has to pay the difference between their shop rate, and the rate Jayco reimburses.
Dealer 2- Said the same thing regarding anyone who bought from them would get pushed to the front of the line but they have no problem doing work regardless where the camper was purchased.
Dealer 3- Has the same policy as Dealer 2, but due to them having a smaller lot, which I have bought parts from them in the past and their "service lot" might have room for 3 or 4 campers, unless it is an emergency situation, they require calling to book an appointment before dropping off. The Receptionist indicated that appointments are booked on a first come, first served basis.
I'm hopeful that I don't need to have any warranty work completed this year, but it's comforting to know that if I do, I shouldn't have too many problems getting it done.

Jrmay
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Old 03-03-2015, 05:46 PM   #34
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If I brought my trailer in on Monday for service, and another party brought theirs on Thursday and (because he had bought his trailer from that dealership), he got put in front of me, I better not find out about it. Chances are my blood pressure would rise to a new level and I would storm the fort. Before its over, everyone in the building would know about my problem. I have a way of being very loud when I get mad.

When you are in business, you cannot just make distinctions of who you want to serve and who you don't.
Sometimes you have to be an a$$ to deal with another one.
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Old 03-03-2015, 07:44 PM   #35
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Only one local Jayco dealer close to me and I wouldn't let them work on my trailer let alone buy one from them. We put down a deposit at the Baltimore RV show in 2013 for a specifically equipped trailer. When we went to there lot to do the paperwork they tried selling is another trailer with less options without telling us for the same price. At that point I didn't trust them and we canceled our order. Long story short the sales manager was rude to my wife over the phone and it took 6 weeks for us to get our deposit back.

I went to keystone rv in pa, 2hrs away, and got the same trailer with more options than the original and saved 4 grand... I would go to them or rvdirect, sister in law used them, before the local guy. Now if I had a good local guy I would feel different....
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Old 03-03-2015, 07:58 PM   #36
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Originally Posted by ruswms View Post
.

When you are in business, you cannot just make distinctions of who you want to serve and who you don't.
Sometimes you have to be an a$$ to deal with another one.
When it comes to RV warranty work they can and some do. They are not networked like an auto dealership.
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Old 03-03-2015, 08:03 PM   #37
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Not to get political, but, it's ok to discriminate if your an RV dealer, but not if your a baker? Ummm.

And, how would they know if I moved here or lived here for years ?
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Old 03-04-2015, 10:12 PM   #38
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I just had to make this decision. I wanted to buy local but no one has had a Jayco Octane 222 in stock since I started looking in January. I went to an RV show first of Feb and the local dealer said it would be another month before they got some in. I gave him my phone number and talked to him twice on two different days. No word from them yet. I looked at other brands but not one had everything I wanted and they weren't moving on the "show" prices either.

My boyfriend lives in Muskegon and saw one at a dealer there so he stopped and got a quote for me. MSRP was $29,000+ and the quote was for $19900. It had a powerbed, fuel station, the screen in the back. So I bought it. He picked it up for me today and will be driving it down this weekend if the weather cooperates. I feel I got a much better deal than the "show" prices on other brands that didn't have everything I was looking for.

If the local dealers won't work on warranty issues I will make a list and take it to MI to get it fixed, he travels back and forth all the time. I also feel like he got me a better deal than I ever could of. The salesman here (except for one who went out of his way for me but just didn't have anything I liked) really just didn't think I was a serious buyer or were waiting for my hubby to show up. But that's another issue.

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Old 03-04-2015, 10:36 PM   #39
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We bought local BUT purchased through Costco ... and as it turned-out, Costco's local RV broker (they handle the Costco 'rates' and track-down the vehicle you spec-out) happened to be located with the local dealership that sells many different lines in addition to Jayco! Very happy - got the perfect TT at Costco price AND with the dealer commitment and support (we've had a few warranty issues they had to fix).
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Old 03-05-2015, 08:40 AM   #40
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We bought local BUT purchased through Costco ... and as it turned-out, Costco's local RV broker (they handle the Costco 'rates' and track-down the vehicle you spec-out) happened to be located with the local dealership that sells many different lines in addition to Jayco! Very happy - got the perfect TT at Costco price AND with the dealer commitment and support (we've had a few warranty issues they had to fix).
Is this something that Costco only does regionally? I've looked on their website and can't find anything about purchasing RV's...just cars, boats and ATV's...I found the loan's offered for RV's, but no purchase? I'm just curious because I love everything Costco!

Dan
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