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10-24-2016, 01:28 PM
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#21
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Senior Member
Join Date: Aug 2015
Location: Ottawa, ON
Posts: 1,966
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I think I have found the secret in my area. I found an RV repair place in our region that is a repair shop only. I've only had them service once, but was really impressed. Spent a bit of time chatting with the owner when I picked up from service.
Really started as an "RV body shop" repairing heavy accident damage, but then seems they moved into all general RV repairs (except motor repair, although they will contract that on request).
These guys are great as they have no affiliation with any brand, and it is truly first come first served since no one bought from them. They are a bit outside the city in a rural area, so their prices are very good too. Says they have been doing a lot of warranty cap repaints for Jayco lately; didn't think to ask if these were direct customer walk-ins or sub-contracts from Jayco dealers unable to do the finish work themselves.
All this to say, look outside the box a bit, and you may have an RV shop in your area too that isn't a stealership.
__________________
2011 Jayco X19H (purchased 2015)
2008 Jayco 1007 PUP (purchased new, traded for the X19)
2018 Nissan Titan Midnight Ed.
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10-24-2016, 01:47 PM
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#22
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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That is a great idea. After I move I will see if I can locate a stand alone shop.
Rock
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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10-27-2016, 09:44 AM
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#23
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Member
Join Date: Oct 2016
Location: Auburndale
Posts: 43
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Quote:
Originally Posted by Rock
I will bet your service advisor was the same one I had went from CW to RVOne and now back at CW. How hard is it for a service advisor to check work when a tech says done and call u once per week with an update. Funny how when u come to buy accessories they get installed right away.
Rock
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I wonder if the Rv one in Orlando is any better? Anybody know for sure?
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10-27-2016, 10:03 AM
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#24
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,858
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We have a independent rv repair business like that here. My Jayco dealer contracted them to complete some blow out repairs on my rig a few years back. They are fast and great to work with.
Their primary business started out as selling used motor homes, then fixing the problems and now any type rv repair.
I would go there in a second if I needed them again.
__________________
 Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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11-14-2016, 11:25 AM
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#25
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Senior Member
Join Date: Feb 2014
Location: Pembroke
Posts: 254
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Was looking to purchase a new trailer, and the sales person didn't know her a-- from her elbow. Everytime we had a question it was I'm not sure or I'll have to get back to you. She never contacted us with our questions. We bumped into her at the Boston Camping and Trailer show and had the nerve to ask us if we were still in the market. I wad dealing with the Berkley, Mass. CW. The store is the only good thing I can say.
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11-14-2016, 11:47 AM
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#26
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Junior Member
Join Date: Nov 2016
Location: Highland
Posts: 4
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I just got a quote from them for a new travel trailer. Advertised prices were very competitive - then they tell you there are $2000 in destination fees (I was picking up) and a demo/delivery fee (again I was picking up). After the 2K in extras, the price was not so competitive anymore!
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11-14-2016, 12:47 PM
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#27
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Senior Member
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
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My CW is handing these out: Thought I would post it:
When I have had to contact Marcus, I got responses very promptly!
Hopefully it helps someone not getting satisfactory service.
If you can not read the e-mail here it is:
marcusVIP@campingworld.com
__________________
2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, Garmin RV 890, GoodYear Endurance ST225/75-15 Load Range E
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11-14-2016, 01:24 PM
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#28
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Senior Member
Join Date: Feb 2014
Location: Pembroke
Posts: 254
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Can you tell me his email? I couldn't quite read it off your post. Thanks!
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11-14-2016, 01:43 PM
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#29
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Senior Member
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
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Quote:
Originally Posted by richie t
Can you tell me his email? I couldn't quite read it off your post. Thanks!
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marcusVIP@campingworld.com
__________________
2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, Garmin RV 890, GoodYear Endurance ST225/75-15 Load Range E
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11-14-2016, 03:14 PM
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#30
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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Well I just sent him my story. Next Monday might be Black Friday
Rock
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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11-14-2016, 03:59 PM
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#31
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,858
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Ask and you shall receive!
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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11-16-2016, 10:58 AM
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#32
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Senior Member
Join Date: Feb 2016
Location: Orlando
Posts: 516
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Quote:
Originally Posted by GRUU
I wonder if the Rv one in Orlando is any better? Anybody know for sure?
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I will avoid them. I called for warranty service appt. in Early October & was told December would be earliest possible window, Than they said where not even sure that they can get me in? No date was offered & than said they take care of the customers that bought from their dealership first. They took my name & number & I still haven't heard from them & probably never will. I called Jayco direct to complain & they said " yea these dealers are independents, so we have no control over them". What kind of BS is that! Called Camping world & they set me up with an appointment for Saturday, No problem with them so far. Jayco needs to address this warranty work problem or they will go on my list.
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11-16-2016, 11:02 AM
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#33
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,858
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Keep us posted on your satisfaction after the interaction with CW. They need some good press!
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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11-16-2016, 12:09 PM
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#34
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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Camping World
Have not heard from Marcus or Tampa CW since last Thursday went I went there raising for the third time. They are number one in blowing butt smoke and think noting of lying to your face.
Rock
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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11-16-2016, 02:36 PM
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#35
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Senior Member
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
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Quote:
Originally Posted by Rock
Have not heard from Marcus or Tampa CW since last Thursday went I went there raising hell for the third time. They are number one in blowing butt smoke and think noting of lying to your face.
Rock
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Every time I had to e-mail Marcus, I always got a call from a manager at the CW I was having issues with. From what I have seen IMHE, is when customers e-mail Marcus, they get InTouch with the management at the camping world you are having issues with and they call you.
I would e-mail Marcus again telling them as of this date, (and you e-mailed them on Thursday) you STILL have not heard from anyone and you are wondering WHY?
__________________
2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, Garmin RV 890, GoodYear Endurance ST225/75-15 Load Range E
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11-16-2016, 03:23 PM
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#36
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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Will do right now
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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11-16-2016, 03:41 PM
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#37
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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Just sent Marcus another e mail. Movers came today and I had them leave a mattress for my wife and I to sleep on. Close house on Nov 23. Be in jail on the 24th . This is bull crap. Sent Tampa CW another email since no one will ever answer a phone or call u back. Judgement day is getting close.
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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11-16-2016, 10:18 PM
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#38
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Senior Member
Join Date: Sep 2015
Location: Mexico Beach
Posts: 2,196
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Ok after two emails to Marcus I get back an e mail from Stacy at CW corporate that she will have someone from Tampa CW reach out to me. Well after three months come Monday I will be reaching out to someone at Tampa CW. WTF is going on in Tampa CW. Well read the local paper come Tuesday cause I will be reaching out on Monday. This place is a freaking joke and needs to be shut down. Never ever even think about going there to buy or get service done. There BS has to stop. Two things in life I will not put up with a Lier or cheat. And I have been looked at eye to eye by four people at Tampa CW and have been now lied to.
Rock
__________________
2024 Greyhawk 30Z
2023 Jeep Gladiator High Altitude Toad
2019 Ram 3500. Traded
2016 Pinnacle FBTS Traded
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11-16-2016, 11:49 PM
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#39
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Senior Member
Join Date: Nov 2015
Location: Lakewood, WA.
Posts: 4,540
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I was told to not to take my RV to Camping World because they have a lot of young people who are just starting out, non-experience people there.
__________________
2023 Jayco North Point 310RLTS
2022 GMC Denali Ultimate DRW
Retired Army MSG
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11-17-2016, 05:46 AM
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#40
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Senior Member
Join Date: Jul 2016
Posts: 857
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We will not even call a dealer unless we are absolutely incapable of doing the work ourselves. Warranties mean nearly nothing to us. It really stinks. As we age, we know that the day will come when we have to rely on shops to maintain and repair our vehicles. We know that we will get screwed on a regular basis. We'll go on our own as long as we can.
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