Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-21-2023, 11:03 AM   #1
HRH
Junior Member
 
HRH's Avatar
 
Join Date: Jul 2020
Location: Lafayette
Posts: 13
Camping World Service WARNING

When you go to Camping World for a service, you sign to acknowledge that they are not liable for any losses of items in your RV. This is questionable because of Custody and Control of Vehicle laws. However, they will not accept liability nor responsibility if you have a loss. Recourse has to be legal action.
I just had $700 of items stolen at their Longmont, CO location. There was no forced entry, so either an employee sole the items, or they left my RV unlocked. Either way, their neglect resulted in the theft. They told me to file a police report, but have no cameras, so that will be a waste of time. Although the officer who responded did not state specifically, he did infer that this was a common occurrence. My insurance deductible is $1,000, so not many options to recover my loss.
Has anyone else had this experience with Camping World?
HRH is offline   Reply With Quote
Old 01-21-2023, 12:34 PM   #2
Senior Member
 
RogerR's Avatar
 
Join Date: Jul 2016
Location: Mapleton
Posts: 4,407
Check with the local small claims court office. They may be able to tell you if you can voluntarily waive the bailment rights. In many states, someone who has your property left with them are required by law to use due diligence to protect it.
__________________
2017 SLX 195RB
2021 Jeep Grand Cherokee Summit L 5.7L V8
Andersen WDH hitch, Renogy 100 AH Lithium &
200 Watts solar panels from Renogy

Prev. '14 Jeep Grand Cherokee Overland, gas 3.6 V6
RogerR is offline   Reply With Quote
Old 01-21-2023, 01:44 PM   #3
HRH
Junior Member
 
HRH's Avatar
 
Join Date: Jul 2020
Location: Lafayette
Posts: 13
Thanks Roger, I’ll do that. My insurance agent told me if I could have claims through my policy, they would have gone after Camping World under Custody and Control of Vehicle laws.

I also want to make sure others are aware of the risk.
HRH is offline   Reply With Quote
Old 01-21-2023, 02:08 PM   #4
RPR
Senior Member
 
Join Date: Dec 2018
Location: Owens Cross Roads
Posts: 3,245
Damage to vehicle while in their possession is one thing but if you sign a waiver on items left in vehicle that is another. Proof items where in the vehicle, proof you owned and value of the items, proof vehicle was left unlocked. Lots of questions.
RPR is offline   Reply With Quote
Old 01-21-2023, 02:39 PM   #5
CAG
Senior Member
 
CAG's Avatar
 
Join Date: Oct 2019
Location: Phoenix
Posts: 3,954
Common practice with most repair places where you leave your car, RV, boat what-ever. Your insurance covers thefts while at those locations.
__________________
2018 Greyhawk 29MVP-Sold
2023 Jeep Gladiator Mojave

CAG is offline   Reply With Quote
Old 01-21-2023, 04:28 PM   #6
Senior Member
 
Route 66 Traveler's Avatar
 
Join Date: Mar 2017
Location: Kingman, AZ
Posts: 2,022
Sorry for your loss. The Camping World in Henderson, Nevada had a parking lot full of RV’s waiting for service the last time I was there. The whole yard is not fenced and is open to anyone that has bad intentions. Given that the locks on storage compartments are easily compromised I would remove anything of any value. But, then I would never leave my RV where it wasn’t in a secure parking lot, and certainly not at the CW in Henderson.

The first thing I did on my RV was to get rid of the CH 731 locks and installed quality locks.
Route 66 Traveler is offline   Reply With Quote
Old 01-21-2023, 07:12 PM   #7
Senior Member
 
Join Date: Jan 2023
Location: Panama City Beach
Posts: 150
Quote:
Originally Posted by HRH View Post
When you go to Camping World for a service, you sign to acknowledge that they are not liable for any losses of items in your RV. This is questionable because of Custody and Control of Vehicle laws. However, they will not accept liability nor responsibility if you have a loss. Recourse has to be legal action.
I just had $700 of items stolen at their Longmont, CO location. There was no forced entry, so either an employee sole the items, or they left my RV unlocked. Either way, their neglect resulted in the theft. They told me to file a police report, but have no cameras, so that will be a waste of time. Although the officer who responded did not state specifically, he did infer that this was a common occurrence. My insurance deductible is $1,000, so not many options to recover my loss.
Has anyone else had this experience with Camping World?
If there are others, maybe a Class Action Lawsuit would be appropriate.
You wouldn't get an attorney anywhere that would consider that. My entire life I've seen those signs posted in service areas of every business. That's their legal notification and release from liability. There are customers that also lie about stuff missing. Sorry this happened to.you but it's the nature of the game. It would take a uhaul truck to remove everything of value on most campers.
The Gritz Carlton is offline   Reply With Quote
Old 01-21-2023, 10:02 PM   #8
Senior Member
 
SloPoke's Avatar
 
Join Date: Apr 2016
Location: Kingman AZ and where our Seneca is today.
Posts: 3,122
The moral of the story has not changed... There are lots of different places you can take your RV to have service.

Some of them take steps to care for your rig while it sits there waiting for service, others say they do, but really only tell you that they do - and lie. Leaving your hard-earned investment in an RV at certain RV service centers is nothing like leaving your Chevy / Ford / Toyota / Kia at a dealership for service - they do not treat your RV like you would expect they should, or even lock it up in their open parking lots.

Early in our experiences with CW, we left our Seneca for what was supposed to be 4-6 hours of service/repair. They tore it apart, left the house lights on and drained the 4 house batteries dead (400Ah), pooped in the toilet which was thankfully winterized but left dried poop on the bowl of the toilet and all over the valve that closes the toilet (never tried to rinse their poop down the toilet, just left the turd there).

A week later, we finally were able to pick it up... I should have waited before leaving the service driveway and checked things out in detail - I would have discovered the poop, and the dead house batteries.

For a $100 deductible I expected to spend on my CW warranty deductible, I ended up spending $980 on replacement house batteries (less than 2 years old) and new seals on the toilet valve. I will NEVER GO BACK!!!

Documentation is available upon request - just PM me and ask.
__________________
Steve & Stacy with Jasper (Australian Cattle dog)
2015 Seneca 36FK
Custom 27' flatbed trailer hauling:
07 Toyota FJC & Yamaha Kodiak 400 ATV

SloPoke is offline   Reply With Quote
Old 01-22-2023, 07:23 AM   #9
Senior Member
 
Join Date: Jan 2023
Location: Panama City Beach
Posts: 150
I get it...as I travel and see the billboard of CW Next Exit...I stomp on throttle and take 3 Tums. They do have a great accessories store though.
__________________
Don & April
"Bugsie" the Lab
2022 Melbourne Prestige
Retired @ PCB
The Gritz Carlton is offline   Reply With Quote
Old 01-22-2023, 10:27 AM   #10
Senior Member
 
Join Date: Mar 2019
Location: Brunswick Hills
Posts: 921
To the OP, your understanding of care, custody and control is in error. It is a waiver of liability clause in business insurance that removes payments for customer personal property theft and/or damage by the insured. Not a law unless your state has some voodoo legislation I'm not aware of. Your signature of a waiver of responsibility upon drop off is a legal tactic to reinforce your awareness of the clause's effect towards you in the event you try to go to court and recover for any loss real or imagined.
__________________
Experience is what you get when you don't get what you want.

"We'll be friends until we're old and senile,....then we'll be new friends."
muckinfuss is offline   Reply With Quote
Old 01-23-2023, 12:17 PM   #11
Senior Member
 
Join Date: Sep 2020
Location: Garland
Posts: 161
In 2020 (non covid purchase) when we were looking for a new camper we went to CW to "Look" in Denton TX. Majority, if not all campers were in the back in a dirt parking lot. They had campers that were waiting for service mixed with new/used for sale campers. They were all unlocked. I can remember walking in several saying either this one is someone's or they forgot to take all their stuff out. Anyway, I asked the guy driving around on the golf cart if these are for sale. He said no they are here for service. Anything with that yellow sticker is a customers. You could easily go in and take whatever you wanted. You could also see where kids with mud all over them climbed into bunks and the dinette.
__________________
2021 Jayco Feather 27RL
2022 F-250 6.7 Camper package
TMTEX is offline   Reply With Quote
Old 01-23-2023, 01:34 PM   #12
Senior Member
 
Join Date: Apr 2011
Posts: 248
Would never ever take anything to Camping World for service. Sorry but that isthe way many feel.
campingva is offline   Reply With Quote
Old 01-23-2023, 01:50 PM   #13
Senior Member
 
Join Date: Jan 2023
Location: Panama City Beach
Posts: 150
Blue Compass RV is slowly taking Camping World by surprise. CW sits back ignoring customer concerns, Blue Compass is quietly blowing by them as we speak. Marcus gonna wake up one day singing..."where did all the buyers go"?
__________________
Don & April
"Bugsie" the Lab
2022 Melbourne Prestige
Retired @ PCB
The Gritz Carlton is offline   Reply With Quote
Old 01-23-2023, 03:30 PM   #14
Senior Member
 
Murff's Avatar
 
Join Date: Mar 2015
Location: State of Confusion
Posts: 5,022
Quote:
Originally Posted by TMTEX View Post
In 2020 (non covid purchase) when we were looking for a new camper we went to CW to "Look" in Denton TX. Majority, if not all campers were in the back in a dirt parking lot. They had campers that were waiting for service mixed with new/used for sale campers. They were all unlocked. I can remember walking in several saying either this one is someone's or they forgot to take all their stuff out. Anyway, I asked the guy driving around on the golf cart if these are for sale. He said no they are here for service. Anything with that yellow sticker is a customers. You could easily go in and take whatever you wanted. You could also see where kids with mud all over them climbed into bunks and the dinette.
This is what makes me happy that my Jayco dealer has their service facility several blocks from the retail sales lot!

Murff
__________________
Murff

2015 White Hawk 20MRB (It's last year)
2017 F150 2.7 Eco Boost 3.73 Gears

Murff is offline   Reply With Quote
Old 01-24-2023, 08:28 AM   #15
Senior Member
 
Join Date: Oct 2015
Location: Worcester
Posts: 1,428
I’m pretty sure it’s not just a CW policy.. most repair facilities have similar policies regarding to theft damage
__________________
2016 Jay Flight 38FDDS
jloco is offline   Reply With Quote
Old 01-24-2023, 08:32 AM   #16
Senior Member
 
Join Date: Oct 2015
Location: Worcester
Posts: 1,428
Quote:
Originally Posted by The Gritz Carlton View Post
Blue Compass RV is slowly taking Camping World by surprise. CW sits back ignoring customer concerns, Blue Compass is quietly blowing by them as we speak. Marcus gonna wake up one day singing..."where did all the buyers go"?

Never heard of them… the website lists all locations except for Florida as ‘coming soon’
__________________
2016 Jay Flight 38FDDS
jloco is offline   Reply With Quote
Old 01-24-2023, 08:45 AM   #17
Senior Member
 
jetlag's Avatar
 
Join Date: May 2021
Location: Vanceboro
Posts: 2,076
Quote:
Originally Posted by jloco View Post
Never heard of them… the website lists all locations except for Florida as ‘coming soon’
Unless I am mistaken, they are the old RV1, changing name. We were just in Florida and saw the new name on the large dealership along I-4 near Tampa
__________________
2021 Ram Laramie 3500 SRW Air ride 50Gal fuel tank.
2021 Jayco Pinnacle 36FBTS, Andersen Ultimate Hitch
jetlag is offline   Reply With Quote
Old 01-24-2023, 08:51 AM   #18
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,245
Quote:
Originally Posted by jetlag View Post
Unless I am mistaken, they are the old RV1, changing name. We were just in Florida and saw the new name on the large dealership along I-4 near Tampa
That is correct. https://www.bluecompassrv.com/locations/florida
__________________
DISNEY LOVERS
Grumpy is offline   Reply With Quote
Old 01-25-2023, 12:53 PM   #19
Senior Member
 
Join Date: Nov 2016
Location: Las Vegas
Posts: 220
CW in Henderson, NV just had 28 catalytic converters taken in one night!
__________________
Paul & Judy Bowen
2017 Redhawk 26XD
JudyB is offline   Reply With Quote
Old 01-25-2023, 12:56 PM   #20
Member
 
Join Date: Aug 2019
Location: Lago Vista
Posts: 41
[QUOTE=The first thing I did on my RV was to get rid of the CH 731 locks and installed quality locks.[/QUOTE]


I need to do this. When I was rebuilding my toy hauler, I could only find common code replacements.


Any pointers or leads are appreciated.
djglover7 is offline   Reply With Quote
Reply

Tags
camping world, service, theft

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 07:02 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.