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Old 04-06-2014, 06:07 PM   #1
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Dealer contact issues

Just looking to blow off some steam here.... After deciding on what trailer to we wanted to replace the last one that was totaled out with, we gave our dealer (same one we bought the first trailer from) money down and signed a purchase contract December 12th to have it ordered. Dealer said it was scheduled to be put into production mid February and delivered mid March. They said they would let me know when Jayco generated a VIN for it. I emailed the dealer in mid February, as I had yet to hear from them. The sales guy I dealt with said he'd talk to the owner, find out where they were at with production and let me know. That's the last time I ever heard from the dealer. I've sent 3 emails since and no response. I ran into the owner of the dealership at a local RV show 3 weeks ago and asked him what he knew. He told me my unit was built and waiting for transport from Indiana. He said he thought about bringing it up a couple of times but the weather wasn't the best so he was going down to pick it up himself in a week or two. He said they had already been invoiced for it and he had paid for it. On the way home I thought to myself, then he should for sure have the VIN for it. I need it to get the financing rolling....so I emailed him to request it. No response. We went to the open house just to look around (and to see if our trailer was there yet). No trailer yet and the owner didn't pay any attention to us. I called the sales guy today and he was with someone else so I had to leave a message to have him call me. Also emailed him and asked him to call me. Nothing. No response. Another Jayco dealer nearby has a 2015 in the same model for a good price. We were told the one we have on order is a 2014. I'm wondering at what point I need to try and ask for my money back and go somewhere else.
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Old 04-06-2014, 07:15 PM   #2
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That time is now.. Go get your money back. It's April.. After three (3) no contacts, I would of pulled the plug then..

Good Luck, keep us posted.
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Old 04-06-2014, 07:25 PM   #3
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I agree the time is now
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Old 04-06-2014, 08:03 PM   #4
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Thanks guys!
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Old 04-06-2014, 08:05 PM   #5
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yep
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Old 04-06-2014, 09:20 PM   #6
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Quote:
Originally Posted by Caleb Loveless View Post
I'm wondering at what point I need to try and ask for my money back and go somewhere else.

Before the end of February.

BTW, get Jayco involved. They don't need a dealer like this.
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Old 04-06-2014, 09:29 PM   #7
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Ugh... What a PIA. This is really taking the fun out of getting a new TT.
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Old 04-07-2014, 10:43 AM   #8
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I would think if it was built in Feb then it would be a 2015. I wouldn't think they would go back to building 2014 after they have already started production on 2015. IMHO. They may be trying to find a 2014 at another dealer and not having much luck?
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Old 04-07-2014, 10:47 AM   #9
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They just called and gave me the VIN. It's indeed a 2014. 10th digit is "E". They said they'd figure out when they were going to bring it up and give me a call back.
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Old 04-09-2014, 05:27 PM   #10
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3 full days since they said they would get back to me. All day Monday. All day Tuesday. All day Wednesday....and still nothing. I'm trying to stay cool. Trying.
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