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Old 06-15-2012, 09:21 PM   #21
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I would hope a strut replacement would be a nice easy fix. Its an 11 model I bought brand new off the dealer lot about 2 months ago. When I did my inspection they already had the awning out, and I did not notice the problem. I messaged Jayco on FB and sent a picture. I want to see what direction they send me.
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Old 06-22-2012, 04:59 AM   #22
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Update:

I emailed Jayco with my pictures asking them about it. I got a phone call from them letting me know they are passing them along to Carefree to find what their answer is. They seemed to think they should get an answer sometime next week and will let me know.
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Old 06-22-2012, 08:19 AM   #23
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Will be watching to see how this turns out. We have the '12 X23B and our awning looks exactly like yours but we do not have the slack that you do. I'm guessing you checked the awning arms to make sure they are extending all the way and not binding. I'll bet the awning is cut a tiny bit long tho.
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