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Old 03-19-2015, 06:55 PM   #1
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Faith in JAYCO reinforced

As I've said before we have always had great customer service from JAYCO and that statement was just reinforced. The A/C-H/P (Coleman) on our PINNACLE had a mind of it's own. The compressor would run, run and shut off and sometimes not run. This occurred in both cool and heat. Had a service Tech out last Friday and to make a long story short we have a new unit on the roof today. Coleman told the Tech and JAYCO what was wrong, turns out the reversing valve was sticking and not replaceable, JAYCO talked to both and today all is good.

All costs being reimbursed by JAYCO and we never left our site.

So since we always have bad posted here I thought I had to definitely post the good.
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Old 03-19-2015, 07:04 PM   #2
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Glad to hear they got you all fixed up.
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Old 03-19-2015, 07:14 PM   #3
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Old 03-19-2015, 07:28 PM   #4
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Quote:
Originally Posted by Grumpy View Post
So since we always have bad posted here I thought I had to definitely post the good.
I'd be willing to bet you didn't go all psycho on them either right?
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Old 03-19-2015, 07:36 PM   #5
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I'd be willing to bet you didn't go all psycho on them either right?
Right. A call to COLEMAN, the service Tech and then JAYCO and they all got together and I'm now a Happy (Grumpy) Camper.
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Old 03-19-2015, 08:29 PM   #6
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That is an excellent report! Did you call the tech or did Jayco arrange it?
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Old 03-19-2015, 08:40 PM   #7
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Always good to hear good news!


Now stay cool (or warm)
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Old 03-19-2015, 09:48 PM   #8
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Old 03-20-2015, 07:04 AM   #9
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That is an excellent report! Did you call the tech or did Jayco arrange it?
I called the Tech after talking to Coleman because they were going to cover it since they thought it was the control box which they would have shipped direct.
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Old 03-20-2015, 07:44 AM   #10
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Thanks for posting, Grumpy! You're right. We do hear a lot of negative reports, so it's always nice to hear about a positive outcome. Gives us all some faith in our buying decisions!
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