Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 03-06-2013, 12:11 AM   #1
Senior Member
 
Join Date: May 2011
Location: Aldergrove British Columbia
Posts: 815
Finally got our trailer back!

Last week I picked up our 28u from the RV repair facility. I dropped off the trailer for warranty work on Oct the 4th. I had gone in two week prior so they could order a new awning arm for it. I had no idea it would take this long to replace the awning arm, realign the slide out and replace the tape that had bubbled again on top of the slide out. The problem was the slide out. According to the paperwork they replaced nine motors , the harness and the controller. They billed Jayco for over forty hours of work! I'm just happy to have it back and working again before my warranty runs out. I hope Jayco extends my warranty. I've had it in the shop for more than 6 months since I bought it. Have any of you had Jayco extend your warranty due to the time it was in the shop getting repaired?
__________________

__________________
Richard
2011 Jay Feather Select 28U
2007 Silverado Crewcab LT 6.0L
Happily married and father of
two university students.
Cancer survivor
Murphie is offline   Reply With Quote
Old 03-06-2013, 05:26 AM   #2
Senior Member
 
Lsuduke's Avatar
 
Join Date: Apr 2012
Location: Rochester, NY
Posts: 196
Wow Murphie I hope they do something for you.. that's a long time to be without a new trailer. Let us know how things work out. Good luck with Jayco and your repairs.
__________________

__________________
2010 Saturn Outlook
2013 Jayco 228BH
Husband and father of 2
Dogfather to Yoshi our rescue German Shepherd
and Alley our husky mix rescue
Lsuduke is offline   Reply With Quote
Old 03-06-2013, 07:16 AM   #3
Senior Member
 
Join Date: Sep 2009
Location: S.E. Michigan
Posts: 200
Let me see---- store the trailer in October and get it out next season in April. Gee I'm without my trailer for 6 months every year.
Time fly's... :hihi:
__________________
Bill B. (S.E. Michigan)
2014 Keystone Cougar High Country 321RES (was 2007 Eagle 322FKS)
2007 Dodge Megacab CTD
billb800si is offline   Reply With Quote
Old 03-06-2013, 09:50 AM   #4
Senior Member
 
Seann45's Avatar
 
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 9,701
FREE winter storage.... unless your a snowbird
__________________
Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 765 watts of solar, 6-6 volt batteries (696 amp hour), 2000 watt (4000 surge) whole house inverter.
175 days boondocking in 2017
215/2016, 211/2015, 196/14, 247/13, 193/12

Seann45 is offline   Reply With Quote
Old 03-07-2013, 01:36 AM   #5
Senior Member
 
Join Date: May 2011
Location: Aldergrove British Columbia
Posts: 815
You guys make a valid point. I'm asking for an extension of the warranty when in fact there was little chance of it being used in the winter. Your right I'm not a snowbird yet so I would not have used it for that. We have in the past taken our trailer to use at a ski resort where you stay in the lower parking lot where power is provided and they keep the washrooms open at the lodge. It's a great way to still use your trailer. Had my trailer been stored at home undercover , it wouldn't have all the streaks it has now too but all that aside I remember seeing posts where people had there warranties extended due to the time it was in the shop being repaired. I don't think this is unreasonable. I will say I'm happy to have the latest version of the controller and motors installed for the slide out. They also did a good job fixing the tape on top of the trailer. The prior place I had it fixed slapped new tape over the old tape even after mentioning to them this was cautioned against. We love our Jayco and constantly get compliments on it when people see it at our house. Thanks for your time.
__________________
Richard
2011 Jay Feather Select 28U
2007 Silverado Crewcab LT 6.0L
Happily married and father of
two university students.
Cancer survivor
Murphie is offline   Reply With Quote
Old 03-07-2013, 08:59 AM   #6
Senior Member
 
Join Date: Jan 2012
Location: Lander, Wyoming
Posts: 588
Certainly can't hurt to ask. If they say yes you win, if they say no, you're right where you were anyway.
__________________
2012 GMC 2500HD D/A Crewcab
2012 Jayco Eagle SuperLite HT 26.5 RLS
2009 Crestliner Superhawk 1900
2013 Polaris Sportsman 550 EXP
2008 Polaris Sportsman 700 X2
jal0710 is offline   Reply With Quote
Old 03-07-2013, 09:25 AM   #7
Senior Member
 
Join Date: Oct 2011
Location: Central California
Posts: 2,243
I don't think they can say no by established Law. I can't site the specific reference, but I recall warranties having to be extended if the unit was unavailable for use for extended periods because of warranty service/repairs being performed. Its possible thst its a State by State statute, I'm not 100%sure, but I imagine someone on the forum can site the specific law(s) if needed.
__________________
2007 Chevy Duramax LMM/Allison
2012 Jay Flight 29QBH
2012 Jay Flight 26BH (Sold)
clubhouse is offline   Reply With Quote
Old 03-08-2013, 12:40 AM   #8
Senior Member
 
Join Date: May 2011
Location: Aldergrove British Columbia
Posts: 815
Clubhouse,

Yes I remember reading about that too. If you find out more about this I would love to here about it. All three issues we had were with products made by another company that Jayco added to the trailer. The awning arm, Schwintek slide and the tape for the slide roof. The time it took to re and re the slide motors and controller is what took up the majority of the time. I've only had the trailer serviced twice under warranty and the second time was for two things that weren't fixed right from the first place.
__________________

__________________
Richard
2011 Jay Feather Select 28U
2007 Silverado Crewcab LT 6.0L
Happily married and father of
two university students.
Cancer survivor
Murphie is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 04:58 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.