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Old 04-19-2016, 07:28 AM   #1
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First PID--New Owner Dealer WARNING!

So I had my PID yesterday at my local dealer. I was told prior to it "you can take all day if you want." The day of I could tell the service techs were overloaded with work. My tech was going over procedures very fast, although he was initially helpful with my follow-up questions.

When I took at my clipboard with the PID form from this forum I could tell he was not pleased. Everything was generally in order with a few minor things (velco for seat coushins missaligned. They have to order new velco, so I told them forget it I'll fix that myself. Next the bathroom stopper was missing. OK i'll deal with that. Now to the outside kitchen. Whoever installed the bottom drain put it in crooked and lopsided. Tech said now that it is set with plumbers putty not much they can do (didn't feel like arguing this as I can also fix myself).

Now the big problem I found. I requested the AC to be turned on and the tech said "OK but I tested everything and it is all operational." AC kicked on and it was cold. I proceeded to check the air flow in each of the ducts. I noticed by bunks and kitchen it was blowing hard out the ducts. By the couch and master bedroom there was hardly nothing coming out. I stated that it did not seem right. Tech replied "That's because the AC is farthest away from the bedroom." I asked why was the one duct with 2 feet of the AC to right not blowing hard, but to the left it was? He replied, well they are all like that, which is why some people buy an AC for the bedrooom. I told him I believed the duct was blocked to one half of the trailer and he disagreed. I told him I was not signing anything until it was inspected further. He got the service manager and they took apart the main AC unit. Once the AC was opened up you could tell one section of the AC ducting WAS NOT CONNECTED! I was told someone atvthe factory must have forgot! Once this was connected all air flow was great in all areas. After that was complete the service tech patted me on the back and said "good catch."

The moral of the story i unfortunately you CANNOT trust what anyone says during the PID. You must be willing to stand your ground anf ultimately walk away if they are unwilling to fix problems. Some things for me were small and to be honest I think I would do a better job fixing them myself after I saw them in action.

All in all I am very satisfied with my purchase. Still believe it is a good value for what I paid. Some stuff will need touching up like sealing and some minor cosmetic stuff. You can tell they throw these together fast.

I have to say I am very greatfull for finding this forum. To everyone that has answered my questions thus far thank you! I hope to repay the favors when I become a more experienced camper. My family is so excited about our first camper. I think this is going to bring us much closer as a family.Click image for larger version

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Old 04-19-2016, 08:16 AM   #2
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"Tech said now that it is set with plumbers putty not much they can do (didn't feel like arguing this as I can also fix myself). " HORSE FEATHERS this tech should be fired or the dealership avoided.. when they lie about little things like this it makes me wonder
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Old 04-19-2016, 09:14 AM   #3
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When you take things apart then you really know how sloppy they make RV's.
That's for the newer units but also the 2005's. I am dealing with that on the moment.
And mistakes are covered up and leaves the factory. Its all in the name of profit!
Once I am done with mine I know I will have a reliable unit on the road, which also will handle the Canadian winters. There is the saying; "If you want to do things right, you have to do it yourself". If you can't do it yourself, well pay someone else the big bucks and you're in the same boat as it leaves the mfg. plant.
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Old 04-19-2016, 09:59 AM   #4
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When you take things apart then you really know how sloppy they make RV's.
That's for the newer units but also the 2005's. I am dealing with that on the moment.
And mistakes are covered up and leaves the factory. Its all in the name of profit!
Once I am done with mine I know I will have a reliable unit on the road, which also will handle the Canadian winters. There is the saying; "If you want to do things right, you have to do it yourself". If you can't do it yourself, well pay someone else the big bucks and you're in the same boat as it leaves the mfg. plant.
I wish i had been a little more diligent on my PDI with the dealer, the guy showing it to us "had been there for 40 years and knew every trailer in that low head to toe". In reality the first thing we looked at was the outside tv mount, and i had to explain to him what it was, he thought it was a garbage bag holder....... Good on you for taking the sheet from the forum here and being dilligent in it.

As for the build quality, i am finding it very very disappointing to be honest. i posted in a different thread about my blinds not working already and we haven't even camped in it yet. I climbed underneath it on the weekend and there is wiring just hanging loose waiting to catch on anything and everything. The bathroom "wall" the one corner is not glued together etc etc etc. So far its all small things that are easily fixed at home, but if i bought a new car for this price there is no way this kind of stuff would fly. They really do seem to be rather relaxed with build quality at the factory.
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Old 04-20-2016, 06:51 PM   #5
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Next the bathroom stopper was missing. OK i'll deal with that.
If you have not yet check in the Blue Jayco bag all the manuals should have come in, I thought ours was missing too and asked the dealer to get me one, which they have not yet so far, but when I got home and went to read the manuals I found it in the bag.
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Old 04-20-2016, 06:53 PM   #6
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I checked the bag while at the PDI. No stopper, they took care of it and got me one.

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Old 04-20-2016, 09:53 PM   #7
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I think many of the techs come and go like the seasons. Some are experienced and will be helpful, others not so much.
"Fix it yourself" is a great plan if it's something you can handle. Those with plenty of $$$$$ can afford to have it fixed if they want. Those who choose and are able to DIY can cover most if not all issues. Those in between are probably the ones who decide trailering isn't for them.
If you DIY you will KNOW if it's done right or wrong.
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Old 04-21-2016, 01:33 AM   #8
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It definitely pays to have done your homework and at least have some knowledge of the unit before the PDI. On ours the walkthrough lasted all of about 15 min and the guy really didn't know much.

Then I noticed one of the tires was flat and ended up changing it myself in their lot by swapping the tire with an unsold unit. The techs were already gone for the day and the sales guy was going to jack it under the axle.

I got a new Reese WDH thrown in as part of the deal that they set up on my truck while we waited. They put on 600lbs round bars when the dry TW was 800lbs - and the trailer hitch is on the bottom of the frame and so it was supposed to have the appropriate trunnion bars. The guy insisted it was right. With the drop under the head from the round bars and then the chains having to reach the snap brackets on top of the 6" TT frame the chains were on the last link and would barely go on at that.

Turns out the guy from the parts dept had set it up with help from our salesman. In the end I ended up setting it up myself with their tools. They got the trunnion bars that were supposed to come with it and we left. Probably wouldn't have had the same adventure if one of their techs had done it the first time.

The dealer we bought from is on the mainland. We had the warranty items this spring done at the local dealer near where we live and they have been excellent.
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Old 04-21-2016, 05:19 AM   #9
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What a great looking unit. Is the camper a 2017? Do you have interior photos? Thanks for letting us know how your PDI went. Congratulations!
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Old 04-21-2016, 12:02 PM   #10
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It is a 2016 unit, sorry I didn't take any interior photos. I have itbin storage now. I will take some next time out.

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