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Old 07-15-2016, 04:13 AM   #11
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Location: East Moriches
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I guess it's like they say, sometimes you're the windshield, sometimes you're the bug

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2016 Eagle 338rets, Maxxis Tire Upgrade, Slide Toppers, Backup Camera, 2 - 15K AC units
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Old 07-15-2016, 05:36 AM   #12
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Location: Sulphur Springs
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I swore that I'd never spend another dime at Camping World after the CEO very publicly took a stand last year in favor of flooding our nation with illegal aliens.

They don't need my money, so I am not going to give it to them.

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Old 07-15-2016, 05:28 PM   #13
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Location: West jordan
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I have enjoyed my experience with camping world in Utah I bought my trailer there and have had a couple warranty items come up and I had an appointment within a few days of when I called they fixed everything correctly the first time. Only complaint I have is that I had to call 3 days in a row to find out what was going on with the trailer without a return call finally I got through to the right guy and he said oh we were done with it yesterday come get it when you can.
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Old 07-16-2016, 05:50 PM   #14
Join Date: May 2016
Location: spokane
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That is exactly it. I dont care if they want to call me and tell me that i can go to hell, i just want them to communicate and let me know what is going on other than we will get back to you some day and never get back to me.
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Old 07-17-2016, 06:44 AM   #15
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My opinion of CW is formed by their customer service, not a manufacturer. Not even Jayco involved.

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06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

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Old 07-18-2016, 08:30 AM   #16
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Location: Boerne
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When we picked up our 5th, they rolled it out into the parking lot with a flat tire (with luck it was only needing a LOT of air), none of the tires had been checked at all and were not even close to mfg specs.

Then CW wanted to keep our unit an additional day (this was Fri and an extra day was Monday for pick up on Tues) since went they went to install the AC unit in the bedroom the "bolts not long enough". So I looked the Svc Mgr in the eye and said: Give me the exact size of bolt you need and I will drive ACROSS the street to Home Depot and pick you up 4 of them. Suddenly we got our RV back in the shop for air in the tires and the bolts magically appeared and we headed out on our 500 mi trip to home for work on Monday!

But wait, there's more: Anyhow you get the drift, they knew when we were coming and when we were arriving and MUST leave by date. They assured us that it would be ready. It was not, in fact we took it as is, never washed, cleaned in or out and with many issues.

That said, the people of CW Sales and Admin did all they could to help, knocked off a $1000 bucks for our headaches (and we had already got a well below market price), it was all on the shoulders of the Svc dept who was incompetent.

Not sure how CW is org'd. If like some auto dealers the Svc dept is privately owned. FYI some dealers ONLY own the sign (Jones Ford) and unless you buy a NEW Ford you are doing business with other companies for everything else albeit you do not know it.

I have no real issue with CW, still shop there and would get Svc at my local one, not the one where I bought my 5th...
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Old 07-18-2016, 01:51 PM   #17
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Location: Kings Park, NY
Posts: 106
Buying a camper is like building a house. If the camper or house is not ready do NOT take possession of the property!! once you take possession of something it takes forever, if ever to fix it. What seemed to be minor things are now major and nobody will want to deal with them! Happens almost every time. They try to force you to take it off the lot even if its not 100%. That's not a good idea.
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Old 07-18-2016, 03:55 PM   #18
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Location: Portland
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Originally Posted by 17 Oaks View Post
Not sure how CW is org'd. If like some auto dealers the Svc dept is privately owned. FYI some dealers ONLY own the sign (Jones Ford) and unless you buy a NEW Ford you are doing business with other companies for everything else albeit you do not know it.
I'm not sure how it works across the entire company, but our local CW is actually Olinger Travel Homes "dba Camping World." I remember when Olinger was a big RV dealer with commercials on the radio, etc. I thought they were gone, didn't realize they're still around but doing business as CW.

Our experience was ... price wasn't great, and when we asked through Costco we never heard back at all. I gave them an offer on our X213 based on conversations with dealers across Oregon and Washington, and they readily accepted. Clearly I offered too much, but whatever, it was still $7K under MSRP. We arranged a pickup date, and when we arrived the trailer was spotless, hooked up to utilities, ready for PDI. I gave them my Equalizer hitch I bought from Amzn and told them to install it for the price advertised in their circular, which apparently is quite a lot less than they'd prefer to have charged. The sales dept did repeatedly say that the service dept and retail parts shop are completely separate entities which just happen to be in the same building, but I played dumb and said I didn't care how they worked out the communication, just make it so. They did. We signed the paperwork and walked out where our truck was parked in the service bay with the trailer attached and ready to go. Got some questionable advice from the tech on how to operate and adjust the hitch ("adjust? shouldn't need to").

Aside from the usual car dealership smarmy, slimy vibe, it wasn't bad at all. I'd hate to find out what they'd offer for my nearly brand new X213 if I got a wild hair and decided I'd rather have a 23BHM.

It is nice to have an RV parts source relatively near by, and the prices suck but when they're on sale it's competitive. Hope I never have to find out if their service dept is any good. Up to a point I plan on fixing minor things myself.
2016 X213 ⇝ Eq10K ⇝ 2014 EcoBeast
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Old 07-21-2016, 10:55 AM   #19
Join Date: Aug 2015
Location: Arvada
Posts: 30
Same here in Colorado

I had an issue with my water heater in May. This was on a 6 month old TT. They told me that the first appointment they had was the end of July and to expect them to have it 4 weeks. I called every camping world in CO. Same story. I found an authorized dealer in Pueblo that did the work while I waited.

The best part was the CW tech told me he would bet my pay check that I had not de-winterized correctly.

Turns out the air flow tube was not set right and the thermal switch activated.

I wish I had purchased somewhere else.

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