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Old 04-26-2011, 12:02 PM   #1
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Angry Getting Upset

We ordered our Eagle 314BDS on 2/12. We are still waiting for it. The dealer said it takes 6 weeks for it to come in and that it would be in by mid April. Last week they said it would be there 4/26. Today they said its awaiting transport still on the Jayco lot. Is this type of delay normal? Are other people currently having this problem?
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Old 04-26-2011, 01:27 PM   #2
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We didn't but that could have been because we picked up from dealership about a mile down the street from factory.

What a bummer. They should have called you sooner! Is this a dealer issue, bad weather, or did the transport people not keep up with demand? So are they giving you a new arrival date? Hope you didn't have to cancel plans for a maiden voyage... hope you get is soon
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Old 04-26-2011, 09:54 PM   #3
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It took exactly 6 weeks for our order to arrive at the dealership. (2/17/11-3/31/11) This is the delivery estimate the dealer provided when we ordered. However, the dealer was unable to provide any updates during this period.

If/when we purchase another new RV, we'll locate the dealer closest to the factory as they'll either have a good selection or will have ready access to factory inventory. We'll buy from them at almost certainly a lower price and travel to that location to transport the unit home ourselves.

Hindsight is always 20/20.

Best of luck on your purchase.
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Old 04-26-2011, 10:42 PM   #4
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I feel your pain, it took 5 weeks to get our Eagle330 rtls . Longest 5 weeks of my life. Good luck to You.
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Old 04-26-2011, 10:51 PM   #5
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etep571190,

If you feel that you're getting the runaround from your dealer, it may be time to contact Jacyo directly:

http://www.jayco.com/php/about/contact.us.php

It could be a valid, unexpected delay:
a) delivery drivers who use their own TV (many of whom reportedly sought other work when RV sales took a hit 2-3yrs ago), who may not feel that what Jayco is paying them per mile will cover the recent fuel price increases.
b) weather.
c) production line issues.

But if you are getting jerked around, Jayco will likely want to know since they pride themselves on quality and a small network of dedicated dealers.

Good luck.
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Old 04-26-2011, 11:16 PM   #6
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It took about 8 weeks for us to get our trailer. It seems that with Christmas, New Years, and really bad weather it took a little longer. It was worth the wait.
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Old 04-27-2011, 09:36 AM   #7
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The dealer called today and told me its a problem with getting transport from Jayco. The trailer is ready to be shipped but needs someone to haul it. Hopefully it will be soon. We are seasonal campers and the campground opens this weekend. We were under the impression we had plenty of time when we ordered it. The dealer seems honest and I'm confident that once they have the trailer they will make it right. They also have to deliver it to the campground for us. Plus I'm selling our old camper and people can be a pain (no shows, ridiculously low offers, and lots of tire kickers). This all adds up to a somewhat frustrated me. Once the camping starts I'm sure this will all be forgotten.
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Old 04-27-2011, 10:40 AM   #8
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Wow, with that kinda wait, I hope the "warranty issue gods" are on your side! I hope you get the near perfect tt w/only minor warranty concerns
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Old 04-27-2011, 11:35 AM   #9
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Ours took 10 weeks exactly from ordering to picking up. We ordered on 09/10/10 and took delivery on 11/19/10. It was a wait for us also. It is an industry wide issue with deliveries. My brother and neice in MN each have a travel trailer on order from a different manufacturer and it has been 10 weeks and they are still waiting for theirs.

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Old 04-27-2011, 03:53 PM   #10
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We were told 6 weeks also. After 9 weeks we went to our dealer and switched our order to the exact same model, colors, etc. they had sitting right on the lot. I don't know why they would not have just given us that one right away. It was exactly what we ordered. Anyway, we did not have a very good experience with this type of thing either. We are happy now though! our TT only needed minor warranty work done, mostly just the facia on the front slide.
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