Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-16-2020, 12:00 PM   #1
Junior Member
 
Join Date: Aug 2020
Location: Saratoga
Posts: 15
Smile Good RV dealers around Bay Area California?

Dear Jayco owner family,

I want to buy a Jayco travel trailer in the next half year. Can any of you recommend some good dealers that carry Jayco around Bay Area California (within 150 miles)? What I care most is that the dealer can be reliable and can provide good maintenance/repair service.

I have been searching dealers on Yelp for a long time. The strange thing to me is that the dealers with good Yelp reviews don't carry Jayco...The ones that carry Jayco don't have good reviews.... What should I do....

I would really appreciate it if anyone can share your experience! Thank you so much!
ChristinaS is offline   Reply With Quote
Old 08-16-2020, 01:56 PM   #2
Senior Member
 
Thomson's Avatar
 
Join Date: Aug 2018
Location: Prescott Valley, AZ
Posts: 637
I would look at Grand Design. Tech's here say they are more reliable.
__________________
Cliff and Annette
2019 Jayco 315RLTS Northpoint
Travelling with 2 Macaws, a cat, and 2 standard poodles.
Thomson is offline   Reply With Quote
Old 08-16-2020, 02:19 PM   #3
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,321
Quote:
Originally Posted by Thomson View Post
I would look at Grand Design. Tech's here say they are more reliable.
Until you find an unhappy owner(s).

Just to put things in perspective. They all use the same components, fridge, a/c, water heater, frames, axles, furniture, etc. Besides, JAYCO outsells them at least 2 to 1. So the Techs will see fewer in for repair.

RV INSIDER reviews give them both 4 stars.
__________________
DISNEY LOVERS
Grumpy is offline   Reply With Quote
Old 08-16-2020, 02:52 PM   #4
Senior Member
 
Thomson's Avatar
 
Join Date: Aug 2018
Location: Prescott Valley, AZ
Posts: 637
First, the techs here are buying Grand Designs and some are living in them. So I believe them regarding their experiences and their purchases. I wish I had talked to them, but the dealer tries to minimize contact with them.
Next, I am on first name basis with the techs at the dealership closest to me. How can that be? I've been in there so many times (51 things wrong). A couple of weeks ago I brought three bottles of wine for them because of their great work. So I believe them.
__________________
Cliff and Annette
2019 Jayco 315RLTS Northpoint
Travelling with 2 Macaws, a cat, and 2 standard poodles.
Thomson is offline   Reply With Quote
Old 08-16-2020, 03:50 PM   #5
Senior Member
 
mokurt's Avatar
 
Join Date: Sep 2019
Location: Hollister
Posts: 517
We bought ours at Pan Pacific in Morgan Hill.
We did have a couple issues with them but overall satisfied.

When shopping we did not like the dealers in Gilroy even though they don't sell Jayco.
__________________
2019 248RSBW
mokurt is offline   Reply With Quote
Old 08-16-2020, 03:55 PM   #6
Junior Member
 
Join Date: Aug 2020
Location: Saratoga
Posts: 15
I don't know much about Grand Design but it looks luxury and spacious. However it is too big, even the smallest floor plan is too big for us. I like something cute, compact, flexible and if it can look modern, that would be ideal.

And yes I also use RVinsider as a reference. I mainly looked at the Factory Warranty/Support and Overall Quality. I guess these two factors are important?

I like Jayco 145rb's floor plan and size. I was planning to do some customized change to make it look more cozy. However I am afraid I have to wait months to get a repair job done. If it is what it takes, with a waiting list, that is fine. But from the reviews, many times it is because the communication problem between dealer and factory. So a reliable dealer is important for me to feel confident.

Thank you both for your input on this!
ChristinaS is offline   Reply With Quote
Old 08-16-2020, 05:43 PM   #7
Senior Member
 
Thomson's Avatar
 
Join Date: Aug 2018
Location: Prescott Valley, AZ
Posts: 637
I lived full time at the Maple Leaf RV park in Morgan Hill for 6 years. The dealer in Morgan Hill had a great reputation. However, it wasn't Pan Pacific at that time. So I agree with mokurt. Just because the owners chage, usually the people don't
__________________
Cliff and Annette
2019 Jayco 315RLTS Northpoint
Travelling with 2 Macaws, a cat, and 2 standard poodles.
Thomson is offline   Reply With Quote
Old 08-16-2020, 05:52 PM   #8
Site Team
 
JFlightRisk's Avatar
 
Join Date: Apr 2012
Location: Newark, NY
Posts: 16,071
If there's going to be a huge waiting period, I believe you can get authorization from Jayco to use a mobile repair company, or another dealer you prefer. Maybe someone will confirm or deny this for me.
__________________
Moderator
Think you're too old to cry or swear out loud...walk into your hitch in the dark.

2012 Jay Flight 19RD
2016 Ford F150 XLT 2X4 SC 3.5L Eco Max Tow
2010 Tundra TRD DBL Cab (Traded)
2 new fluffy Corgis, Bayley and Stanley
JFlightRisk is offline   Reply With Quote
Old 08-16-2020, 06:02 PM   #9
Senior Member
 
Thomson's Avatar
 
Join Date: Aug 2018
Location: Prescott Valley, AZ
Posts: 637
Last winter our heater died for the third time. Jayco authorized either of two local mobile repair places because the closest dealer was over 200 miles away. I did have to pay for the service call.
__________________
Cliff and Annette
2019 Jayco 315RLTS Northpoint
Travelling with 2 Macaws, a cat, and 2 standard poodles.
Thomson is offline   Reply With Quote
Old 08-16-2020, 08:03 PM   #10
Junior Member
 
Join Date: Aug 2020
Location: Saratoga
Posts: 15
Quote:
Originally Posted by Thomson View Post
I lived full time at the Maple Leaf RV park in Morgan Hill for 6 years. The dealer in Morgan Hill had a great reputation. However, it wasn't Pan Pacific at that time. So I agree with mokurt. Just because the owners chage, usually the people don't
Hmm, probably I didn't use the correct word 'reputation', I should have said 'reviews'.

Actually the sales who I met and am talking with is a very good person. He is not pushy, willing to show us around/introduce different models and answers my questions fast. He is also the one who received many compliments in the reviews.

But he is not in the service team. That is my concern.
ChristinaS is offline   Reply With Quote
Old 08-16-2020, 08:09 PM   #11
Junior Member
 
Join Date: Aug 2020
Location: Saratoga
Posts: 15
Quote:
Originally Posted by Thomson View Post
Last winter our heater died for the third time. Jayco authorized either of two local mobile repair places because the closest dealer was over 200 miles away. I did have to pay for the service call.
Was that under warranty? Or not?

Thank you!
ChristinaS is offline   Reply With Quote
Old 08-16-2020, 08:34 PM   #12
Senior Member
 
Join Date: Apr 2019
Location: Pioneer
Posts: 105
Quote:
Originally Posted by ChristinaS View Post
Dear Jayco owner family,

I want to buy a Jayco travel trailer in the next half year. Can any of you recommend some good dealers that carry Jayco around Bay Area California (within 150 miles)? What I care most is that the dealer can be reliable and can provide good maintenance/repair service.

I have been searching dealers on Yelp for a long time. The strange thing to me is that the dealers with good Yelp reviews don't carry Jayco...The ones that carry Jayco don't have good reviews.... What should I do....

I would really appreciate it if anyone can share your experience! Thank you so much!
Manteca trailer and RV has been fantastic to us. We purchased our 2019 280RSOK from them and they have been most responsive to our warranty Requests. We have never experienced any of the delays in getting the trailer in for work or getting it back. We will buy from them again!
__________________
Chuck, Chis and Benji
2019 Jayco Eagle 280RSOK
2000 Freightliner Century
2001 Dodge 3500 dually
Xboaters is offline   Reply With Quote
Old 08-16-2020, 11:56 PM   #13
Senior Member
 
Thomson's Avatar
 
Join Date: Aug 2018
Location: Prescott Valley, AZ
Posts: 637
Now would be the time to meet the techs. They don't want you to talk to them. However, you might buy or not . Meet the people and the people who check you in.
__________________
Cliff and Annette
2019 Jayco 315RLTS Northpoint
Travelling with 2 Macaws, a cat, and 2 standard poodles.
Thomson is offline   Reply With Quote
Old 08-17-2020, 03:30 AM   #14
Senior Member
 
mokurt's Avatar
 
Join Date: Sep 2019
Location: Hollister
Posts: 517
Quote:
Originally Posted by ChristinaS View Post
Hmm, probably I didn't use the correct word 'reputation', I should have said 'reviews'.

Actually the sales who I met and am talking with is a very good person. He is not pushy, willing to show us around/introduce different models and answers my questions fast. He is also the one who received many compliments in the reviews.

But he is not in the service team. That is my concern.
So is this at Pan Pacific?

I did meet one who was very helpful explaining the E2 hitch I had them install.
He also went over a few things on the trailer and hooked it up for me when I took delivery.
__________________
2019 248RSBW
mokurt is offline   Reply With Quote
Old 08-17-2020, 09:34 AM   #15
Senior Member
 
NorCal Eagle's Avatar
 
Join Date: May 2018
Location: Concord, CA
Posts: 302
Quote:
Originally Posted by Xboaters View Post
Manteca trailer and RV has been fantastic to us. We purchased our 2019 280RSOK from them and they have been most responsive to our warranty Requests. We have never experienced any of the delays in getting the trailer in for work or getting it back. We will buy from them again!
X2

We bought ours in 2018 from Manteca. They were friendly, helpful and have been great to us. Our warranty work has all gone smoothly too.
__________________
Wanda - 2022 Rockwood Mini Lite 2516s
Trooper - 2016 F250 Lariat CCSB 6.7L Power Stroke, 3.5" lift, Titan 60gal, Airlift 7500XL, Bedrug & ARE Z-series topper

Gone but not forgotten:
Harvey *SOLD* 2018 Eagle HT TT 314BHDS
Big D - 2002 F250 XLT CCSB 7.3L Power Stroke (semi-retired)
NorCal Eagle is offline   Reply With Quote
Old 08-17-2020, 09:40 AM   #16
Senior Member
 
Join Date: Feb 2017
Location: Gilroy
Posts: 478
We bought ours at Pan Pacific. When we bought in 2017 it appeared they were changing hands (?). Our only problem was a broken propane regulator and instead of the dealer replacing with another made in China POS I replaced it myself with a made in America regulator.
__________________
Steve, Michele and Ginger
2012 Tacoma crew Cab Pre-Runner
Tow package, Scanguage, Timbrens
2016 Feather 7 18RBM
GarlicDude is offline   Reply With Quote
Old 08-17-2020, 10:35 AM   #17
Senior Member
 
Join Date: Aug 2017
Location: San Jose
Posts: 287
Hi ChristinaS,

I got my trailer at Pan Pacific in Morgan Hill, spent quite some time talking the service manager who seemed quite nice and a few of the techs who seemed good. The dealer was ok to work with the sales process was good and the hand over went well. I actually took in the PDI list here and went through it. I gave the tech who did the walk through a copy and his comment was that it was a really good check list. I asked to borrow a ladder to check the roof, they complied did not want me to get on the roof for liability but were not sacred of me taking a look either. As for the service department I have not had many problems with mine and what I have had I have fixed myself. The biggest problem for me was the bed frame breaking due to my excessive weight, I did not want the same one replaced which is all the dealer could do so I did it myself and upgraded it. The only other issues I can think of was the dometic capacitive touch thermostat was difficult to use as it did not always take the touch, I upgraded this to a bluetooth one and had no issues, and I also had an issue with the cable input for the trailer which with a new tool I was able to root to being the winegard power input thingy (technical term) which I replaced. Otherwise everything has been good for me. I have done more in terms of upgrades than fix broken stuff. As for the service dept at Pan Pacific all the work is done outside, there are no inside bays, that said Pan Pacific have a large place just off I5 in French Camp which looks like it has inside bays and Manteca advertise taking any Jayco for service even if you did not buy it from them. Although I did not like having to have a salesman with us at Pan Pacific he was actually quite good and helpful.

I like to try and be a helpful soul, so if you want some help as I am not all that far from Saratoga I would be happy to help, I am willing to help show you how I do things on the trailer such as wheel bearings and sanitize the system, but I learnt everything from here and YouTube so I am sure you can as well.

My final point is more of a question, do you have somewhere to park the trailer? I found that the storage yards around here can be full and if you do not already have somewhere to park then it can be difficult to find somewhere after the fact. I store at Coyote Storage just off Monterrey Hwy.
__________________
2022 Eagle 355MBQS
2018 Jay Flight 32BHDS (Sold)
2019 Ford F350 LBCC 6.7 Diesel
2003 Ford F250 6.0 Diesel (Sold)
Reese Steadi-Flex (Sold)
DH, SWMBO, DS, & Dog
jpgale is offline   Reply With Quote
Old 08-17-2020, 12:47 PM   #18
Junior Member
 
Join Date: Aug 2020
Location: Saratoga
Posts: 15
Quote:
Originally Posted by mokurt View Post
So is this at Pan Pacific?

I did meet one who was very helpful explaining the E2 hitch I had them install.
He also went over a few things on the trailer and hooked it up for me when I took delivery.
Yes Pan Pacific. The salesman that I met is Dave. He is very nice.

This store is close to my home so if their service is okay I would prefer going their store than driving hours on the way.
ChristinaS is offline   Reply With Quote
Old 08-17-2020, 12:53 PM   #19
Junior Member
 
Join Date: Aug 2020
Location: Saratoga
Posts: 15
Quote:
Originally Posted by NorCal Eagle View Post
X2

We bought ours in 2018 from Manteca. They were friendly, helpful and have been great to us. Our warranty work has all gone smoothly too.
Thank you for sharing your experience with us! Much appreciated!
ChristinaS is offline   Reply With Quote
Old 08-17-2020, 01:21 PM   #20
Junior Member
 
Join Date: Aug 2020
Location: Saratoga
Posts: 15
Thank you jpgale! Those are valuable advice! I greatly appreciate your offer to help!

I want to find a public storage to park my trailer if possible. Yes I heard of that problem from some forum - people are looking for storage space. Pan Pacific salesman told me that they have some cooperative storage facilities that have enough space. They seem not worrying about this problem at all. I haven't asked how much it will cost though. And I am not in a hurry anyways. My plan is to get the trailer in the fall, hopefully before the winter.

The model that I am interested in is the smallest among all the floor plans. It should be the easiest to handle since it is so simple(no slide out for example) compared with others. So I should be able to learn to handle it if everyone else is able to handle the models that are much more complicated. I think I will give it a try.

Thanks everyone here who answered my questions so patiently and you've been so helpful! I will keep you all updated about my future purchase and adventures!

Thanks a lot!
ChristinaS is offline   Reply With Quote
Reply

Tags
bay area, dealer, service

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 03:49 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.