Reference my previous post several weeks ago on this subject, this is an update. It has now been 7 weeks since our two tire blowouts on I-64 near Charlottesville, VA, when we were left stranded for 2 days by Good Sam Roadside Assistance, and totally forgotten by their dispatcher. To date, we have been promised a free year of GSRA as compensation by GS executive Rashid Hunter, but that hasn't happened. No new card, no letters, no nothing.
And then there is the subject of our damage claim with Good Sam/National General Insurance Co for the damage to the trailer. It, too, is now 7 weeks old, and today we received an email thanking us for submitting the claim, and assuring us that they "genuinely care". But don't reply to the email, etc. etc. Other than a renewal bill, that is all we have heard from GSRA in 7 weeks, despite several phone calls requesting claim status.
I have two questions for my fellow Jayco owners out there:
1. This is our first attempt in 13 years' membership to use GSRA, and it has been a nightmare so far. But is it normal to wait 7 weeks or more just to get an RV insurance claim estimate from an insurance co ? We're not talking actual repairs or claim payment here - we're still waiting to hear what the company is willing to cover and pay.
2. Obviously, we are VERY disillusioned with Good Sam, and are looking to take our business elsewhere, once this nightmare is finally resolved. We would like to hear from anyone out there that has had good actual experiences with another company, for RV membership, RV roadside assistance, and RV insurance.
We thank you in advance for any comments you may care to make.