Jayco RV Owners Forum

Thread Tools Display Modes
Old 08-05-2015, 08:33 PM   #1
Senior Member
tinlizzie23's Avatar
Join Date: Sep 2011
Location: Luray, VA (central Shenandoah Valley of VA)
Posts: 1,416
Good Sam Roadside Non-Assistance Update

Reference my previous post several weeks ago on this subject, this is an update. It has now been 7 weeks since our two tire blowouts on I-64 near Charlottesville, VA, when we were left stranded for 2 days by Good Sam Roadside Assistance, and totally forgotten by their dispatcher. To date, we have been promised a free year of GSRA as compensation by GS executive Rashid Hunter, but that hasn't happened. No new card, no letters, no nothing.

And then there is the subject of our damage claim with Good Sam/National General Insurance Co for the damage to the trailer. It, too, is now 7 weeks old, and today we received an email thanking us for submitting the claim, and assuring us that they "genuinely care". But don't reply to the email, etc. etc. Other than a renewal bill, that is all we have heard from GSRA in 7 weeks, despite several phone calls requesting claim status.

I have two questions for my fellow Jayco owners out there:

1. This is our first attempt in 13 years' membership to use GSRA, and it has been a nightmare so far. But is it normal to wait 7 weeks or more just to get an RV insurance claim estimate from an insurance co ? We're not talking actual repairs or claim payment here - we're still waiting to hear what the company is willing to cover and pay.

2. Obviously, we are VERY disillusioned with Good Sam, and are looking to take our business elsewhere, once this nightmare is finally resolved. We would like to hear from anyone out there that has had good actual experiences with another company, for RV membership, RV roadside assistance, and RV insurance.

We thank you in advance for any comments you may care to make.


2003 Ford F-350 V-10 Crew Cab 4WD Long Bed
2004 Jayco Designer Medallion 29 RLTS 5th wheel
Bill, Gayle, and Mindi (dachshund)
Retired at last !

Nothing is foolproof to a sufficiently talented fool.
tinlizzie23 is offline   Reply With Quote
Old 08-05-2015, 08:46 PM   #2
Senior Member
Jayson 197's Avatar
Join Date: Sep 2014
Location: Sacramento
Posts: 112
7 weeks is unacceptable for an insurance claim. Contact your state's insurance department to seek their assistance. https://www.scc.virginia.gov/publicf...63/pc_fill.pdf

Jayson 197 is offline   Reply With Quote
Old 08-05-2015, 09:40 PM   #3
Senior Member
Join Date: Jan 2011
Location: Arizona City
Posts: 5,069
I would handle it a little different than you. I would have been on the phone almost everyday trying to get this resolved. I would walk up the ladder until I got some somebody responsible and let the feathers fly. You are paying money for a service and are not getting the service. Not a good thing.
2011 jayco 33rlds, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2008 Suzuki sx-4, hers. Retired Air Force, now Retired.
Parcany is offline   Reply With Quote
Old 08-05-2015, 10:17 PM   #4
WhiteHawk's Avatar
Join Date: Feb 2015
Location: Santa Clarita
Posts: 54
We've had to use GSRA only once in the three years we've been members. We got a flat on I-5 in Los Angeles in heavy traffic. The dispatcher told us it would be a two hour wait - I of course, complained about the danger with such heavy traffic. The dispatcher had assistance to us in 30 minutes. I would suggest being a little demanding.
WhiteHawk is offline   Reply With Quote
Old 08-05-2015, 11:05 PM   #5
Senior Member
Murff's Avatar
Join Date: Mar 2015
Location: Seattle area
Posts: 2,115
Maybe a post regarding your dilemma on their facebook page would get their attention:


2015 White Hawk 20MRB (It's last year)
2011 F150 Non EcoBoost (5.0)
Andersen Hitch
Murff is offline   Reply With Quote
Old 08-06-2015, 12:15 AM   #6
Senior Member
nunyadamn's Avatar
Join Date: Apr 2014
Location: Gilbert
Posts: 487
Just read irv2 and Rv.net websites. Full of the same problems.

2014 Jayco Jay Flight 32 BHDS
2015 Ford F-250 Lariat 6.7L Powerstroke 4x4
nunyadamn is offline   Reply With Quote
Old 08-06-2015, 07:51 AM   #7
Site Team
norty1's Avatar
Join Date: Jan 2011
Location: Charleston, SC
Posts: 12,040
I have used GSRS for many years and have had good service. It seems that the insurance and the road service is not the same but still no excuse for that type of delay.

I would be a lot louder than you have reported about my disillusionment with both services. This a good place to vent but direct phone calls will get attention of people who can actually do something IMO.
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 08-06-2015, 08:08 AM   #8
Senior Member
Join Date: May 2013
Location: SE Wisconsin
Posts: 2,057
All road service providers have issues. I can tell you from personal experience that AAA is no better. At least with GSRA it's one club. AAA is separate state clubs and a national club. All with different plans and rules. And the state clubs don't play nice with the national club. In fact they are very happy to verbally bash the other when on the phone with customers.
2013 Jayco Jayfeather X20 E, 2008 GMC Sierra 1500 Crew Cab Z71 SLE
DocBrown is offline   Reply With Quote
Old 08-06-2015, 09:08 AM   #9
Senior Member
Join Date: Feb 2014
Location: Owensboro, KY
Posts: 239
I signed up for GSRA this spring but luckily have had no need for it. I have never had an issue with AAA for my vehicles. GSRA had some features AAA didn't offer for campers so I am trying them out. I'll be watching this post - keep us in the loop.
2015 Jayco 27DSRL (Sold and shopping for new 5er)
2016 Little Guy CIRRUS 800 Truck Camper
2015 GMC SLT 3500 Duramax Crew Cab, SRW
KYCAMPER is offline   Reply With Quote
Old 08-06-2015, 09:10 AM   #10
Senior Member
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 3,004
We've made 4 calls to GSRS, 3 went very well and one was very poor tho not on the epic scale you are experiencing.


2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
RedHorse1 is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 01:21 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.