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Old 04-05-2011, 11:47 AM   #1
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Great service from Jayco

Picked up our new 31RKS on March 8 from Russ Dean RV in Pasco, Wa, which is about 130 miles from us. When we got home we discovered a few things and called the dealer. The lock was too stiff and we broke off a key. I loosened it up myself, and Jayco sent us 2 new keys right away. We discovered that they gave us a 1000lb equalizer hitch for a trailer with the tongue weight of 1030lbs empty. They took care of it promptly, and are replacing it with a 1400lb one. We found a minor defect in the mattress, essentially a misstitch that resulted in a hole about an inch long and a quarter of an inch wide. Yesterday, a brand new mattress was delivered to us from Indiana. I can't say enough about the good service after the sale from both Jayco and Russ Dean RV. I would buy another Jayco from them in a heartbeat.

Tom
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Old 04-05-2011, 02:18 PM   #2
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I never tire of hearing about good service!
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Old 04-07-2011, 10:02 AM   #3
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Good service is great.... great service is even better!
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