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Old 06-06-2014, 10:43 PM   #1
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Thumbs up Great Service made me a happy camper

May 29 I was flushing water lines and loading up and doing the first trip stuff and discovered water leak in back of toilet. We always monitor the water points when turning the water so we turned off the water immediately and cleaned up water. We decide to dry camp and take to dealer after the 6 day trip as we do this every year to go to a Triathlon north of Bloomington Il. Dealer is on the way so stopped to make an appointment. Explained problem to Tech and He immediately asked if it outside. Said yes but we wanted to leave it after our long weekend. He said he was going to fix it immediately if we could wait a little bit. WE could and a little over and hour we were on the road. Had a great 6 days. Wife got second place age group finish. I watched. I read lot of complaints about bad service so I thought in the interest of fair play I should give credit to some excellent service at Fourwinds RV in Maroa Il.
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Old 06-07-2014, 05:45 AM   #2
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Great Service made me a happy camper

Awesome story. I would definitely write to the owner of Fourwinds RV and express your happiness. I would mention the tech by name in the letter so he can get the recognition he deserves.

Congrats to your wife as well.
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Old 06-07-2014, 07:23 AM   #3
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Awesome. Good service is hard to come by now a days. Glad everything worked out for you. Thanks for posting a positive dealer review.
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Old 06-07-2014, 08:05 AM   #4
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So what was the cause of the water leak?
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Old 06-07-2014, 10:16 AM   #5
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Originally Posted by mcfarmall View Post
So what was the cause of the water leak?
waterline feed came off where it attached to back side on the toilet. They pressure tested and filled my Fresh water tank and water heater and checked to make sure everything was ok after the repair.
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Old 06-16-2014, 07:52 AM   #6
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Good to hear a positive service experience!
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Old 06-16-2014, 08:54 AM   #7
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Just goes to show what a good relationship with a local dealer can lead to. We make it a point to send in a thank you letter and give kudos to service techs after a job well done. Dealers get plenty of letters expressing displeasure but few take the time to send in a handwritten thank you note after a job well done. My kudos to TEAMRV, INC in Albany, GA. They have gone out of there way several times to take care of problems we had.
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