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Old 12-19-2011, 02:19 PM   #1
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How long is too long to wait for repairs?

I dropped my 2011 Jayco 298RES off to get the slide outs fixed due to the BUBBLING TAPE issue. The local dealer has had my unit since early November, no calls from them with updates. I called last week and was told still working on it. I am a first time TT owner so I don;t know if this is normal. Any ideas as to my options? When I bought the unit from the dealer I felt pretty good that they would take care of issues now I am having doubts.
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Old 12-19-2011, 02:44 PM   #2
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Way to long! Call Jayco Customer Service and get them to contact dealer. This passage of time is eating up your warranty period!!!
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Old 12-19-2011, 02:45 PM   #3
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From my experience you will be better off if you go to the dealer in person and ask them the questions that you need answered. It is easier to put off a customer on the phone then in person.
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Old 12-19-2011, 02:52 PM   #4
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Too long, especially this being the "off season" for RV use.
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Old 12-19-2011, 03:36 PM   #5
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Way to long. Start making some noise.

If they have had that since November, someone should be able to show you what they have done.

Sounds like someone is blowing smoke. I have had mine in for warranty work that was resolved in days.
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Old 12-19-2011, 03:41 PM   #6
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Thanks for all the replies. I will be stopping by there tonight after work.
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Old 12-19-2011, 07:33 PM   #7
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We had one warranty repair that required a next day to finish. The dealer hooked us up to power and water on the lot and finished the job as soon as they opened the next morning. Unless they are waiting on parts it should only be there a few days at the most.
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Old 12-19-2011, 09:58 PM   #8
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In California every day that your Rv is in the shop for repairs your warranty is extended the same amount of time. Check on the back of your contract in the fine print. The Magnuson Moss Warranty Act.
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Old 12-20-2011, 08:53 AM   #9
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Ernie: Very interesting information on warranty. It is appropriate to protect the consumer.
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Old 12-21-2011, 08:19 AM   #10
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turn2.....
I see you're from MD, I am certain I know which dealer because I have a 2011 26bh that I bought there, I put mine in for minor odds and end service on sept 15 and got it back oct 30!, they would probably still have it if I didn't go there and rattle some cages...I recommend doing the same, and next time tell them you are using the trailer in 2 weeks, it may help getting it done quicker, Its a shame you have to lie but that's the way it goes....Good Luck
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